Device Migration and Hypercare SME - 26-10999
Compu-Vision - IT
Job Description
Job Description
Device Migration and Hypercare SME
Location: Remote
Duration: 12 Months
We are seeking a highly skilled Device Migration and Hypercare SME to support end-user device migration, Microsoft 365 migration activities, governance, and user adoption.
The ideal candidate will have hands-on experience with device rebuilds, reloads, domain re-homing, and post-migration support . This role will be responsible for executing migration activities, troubleshooting issues, supporting migrated users, and ensuring a smooth transition with minimal business disruption.
Key Responsibilities- Serve as the subject matter expert for end-user device migrations , including device rebuilds, reloads, and re-homing from one domain to another.
- Plan and execute device migration strategies while minimizing business disruption.
- Support secure content handling and appropriate metadata mapping during migrations.
- Utilize industry-standard migration tools such as Quest, Dell, or BitTitan .
- Perform pre-migration analysis, device assessment, and content inventory.
- Review migration assessment results and determine the appropriate migration profile.
- Follow established FAQs, Quick Reference Guides (QRGs), migration procedures, and project instructions.
- Troubleshoot and resolve device migration issues, synchronization errors, authentication problems, and permission conflicts.
- Provide post-migration hypercare and technical support to migrated users.
- Assist users with device access, Microsoft 365 applications, authentication, and connectivity issues following migration.
- Monitor migration activities and identify recurring technical issues.
- Update technical documentation, migration instructions, FAQs, and post-migration support materials.
- Support user adoption and provide technical guidance during migration activities.
- Collaborate with migration, infrastructure, identity, and support teams to resolve escalated issues.
- 3+ years of hands-on experience with device migrations and/or client support services.
- Proven experience supporting large-scale device or endpoint migration projects .
- Experience with device rebuilds, reloads, and domain re-homing.
- Experience with Azure Active Directory / Microsoft Entra ID .
- Understanding of identity and authentication processes.
- Experience with user mapping and group synchronization.
- Strong troubleshooting and problem-solving skills.
- Experience providing post-migration technical support and hypercare.
- Strong communication and customer-service skills.
- Microsoft certifications such as:
- MS-102 – Microsoft 365 Administrator
- MS-700
- MS-300 or equivalent Microsoft certification
- Experience with tenant-to-tenant migrations .
- Experience with device/domain re-homing.
- Experience using Quest, Dell, or BitTitan migration tools.
- Experience supporting Microsoft 365 environments.
- Exposure to user adoption strategies.
- Knowledge of change management practices.
- Experience delivering technical training or user guidance.
- Experience working on enterprise-scale migration programs.
- End-User Device Migration
- Device Rebuild & Reload
- Domain Re-homing
- Microsoft 365
- Azure AD / Microsoft Entra ID
- Identity & Authentication
- User Mapping
- Group Synchronization
- Quest Migration Tools
- Dell Migration Tools
- BitTitan
- Migration Assessment
- Content Inventory
- Permission Troubleshooting
- Synchronization Troubleshooting
- Hypercare & Post-Migration Support
- User Adoption & Change Management
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