Retail Sales Specialist - Full Time

You Were Born to Build Relationships and Win

At Home Center Outlet, we're building more than a storewe're building a brand around speed, service, value, and results. We're looking for a Retail Sales Specialist who knows how to create trust quickly, ask the right questions, guide customers toward the right products, and turn in-store traffic into revenue.

This role is ideal for someone who is competitive, proactive, and relationship-driven. You don't wait for the customer to figure it out aloneyou engage, discover, recommend, follow up, and close. You understand that every customer interaction matters, and you take ownership of helping homeowners, contractors, designers, and builders have a great experience from the moment they walk in the door.

Home Center Outlet's existing Sales Manager role emphasizes speed, service, accountability, revenue growth, CRM discipline, and a customer-first experience; this Retail Sales Specialist role carries that same standard at the sales-floor level.

Who You Are

You are someone who enjoys working with people, building relationships, and helping customers make confident buying decisions. You are naturally proactive, persuasive, and comfortable starting conversations. You can balance urgency with professionalism, and you understand that great sales performance comes from consistent execution.

You are:

• Relationship-Driven You build trust fast and know how to connect with different types of customers.
• Sales-Oriented You enjoy competing, hitting goals, and turning conversations into revenue.
• Customer-Centric You listen, ask good questions, and recommend products based on the customer's needs.
• Process-Disciplined You follow the sales process, capture customer information, use the CRM, and follow up consistently.
• Product-Curious You want to know the products well enough to educate customers and make strong recommendations.
• Accountable You take ownership of your pipeline, your follow-up, your results, and the customer experience.

What You'll Own

• Engage Every Customer Professionally Greet and engage customers quickly, professionally, and with energy. Make every customer feel seen, helped, and valued.
• Conduct Discovery and Recommend Products Ask strong questions to understand what the customer is trying to accomplish, then recommend the right products based on project needs, budget, timing, and availability.
• Drive In-Store Revenue Convert store traffic into sales by creating urgency, educating customers, overcoming objections, and helping customers make buying decisions.
• Capture Customer Information in HubSpot Accurately enter customer information, project details, product interests, and next steps into HubSpot so the sales pipeline is visible and actionable.
• Create and Send Draft Orders Before the Customer Leaves Build draft orders while the customer is still in the store whenever possible. Make the buying process easy, clear, and fast.
• Execute Consistent Follow-Up Proactively follow up with customers on quotes, draft orders, product questions, and next steps. Do not let opportunities sit idle.
• Actively Manage Your Pipeline Daily Review open opportunities, follow-up tasks, quotes, and customer communications every day. Know where every potential sale stands.
• Maintain Strong Product Knowledge Develop a strong working knowledge of Home Center Outlet's products, inventory, promotions, and value proposition so you can confidently guide customers.
• Support the Brand Experience Represent Home Center Outlet with professionalism, urgency, and a service-first mindset on the sales floor, over the phone, and through follow-up communication.

What Success Looks Like

You are successful in this role when:

• Monthly revenue targets are consistently achieved or exceeded.
• Average Ticket Value is strong and improving.
• Customer contact information is captured consistently.
• Draft orders are created and sent before customers leave the store.
• Follow-up is timely, proactive, and disciplined.
• HubSpot is accurate and actively managed.
• Customers receive a professional, helpful, and positive experience.
• You are building relationships that lead to repeat business, referrals, and higher conversion.

Performance Expectations

• Achieve monthly revenue targets.
• Maintain a high Average Ticket Value.
• Meet customer contact capture goals.
• Meet quote-to-sale and conversion expectations.
• Actively manage sales pipeline daily.
• Follow the HCO sales process consistently.
• Build strong product knowledge across key categories.
• Represent Home Center Outlet's values in every customer interaction.

You'll Love This Role If You

• Enjoy helping customers make buying decisions.
• Like the energy of retail sales and in-person customer interaction.
• Are motivated by performance-based compensation.
• Like building relationships, not just processing transactions.
• Can handle multiple customers, follow-ups, and priorities at once.
• Want to grow with a company that is scaling.
• Believe speed, service, and follow-through separate average salespeople from great ones.

Qualifications

• 13+ years of sales experience preferred.
• Retail, building materials, home improvement, flooring, cabinets, appliances, or related experience is a plus.
• Strong communication and relationship-building skills.
• Comfortable asking questions, recommending solutions, and closing sales.
• CRM experience preferred; HubSpot experience is a plus.
• Strong follow-up, organization, and attention to detail.
• Ability to work in a fast-paced, customer-facing environment.
• Bilingual is a plus.

Compensation & Benefits

• Hourly rates begin at $20/hour, based on experience.
• Commission opportunity based on performance.
• Unlimited earning potential for high performers.
• Opportunity for growth as Home Center Outlet continues to scale.
• High-performance, customer-focused sales environment.

Core Values

• Growth-Oriented You want to improve, learn, and get better every day.
• Exceed Expectations You go beyond the basic transaction and create a better customer experience.
• Results-Driven You understand that activity matters, but results matter most.

Ready to Build Relationships and Win?

If you're a proactive, relationship-driven salesperson who enjoys helping customers, creating solutions, and driving results, Home Center Outlet wants to meet you.