USA Key Account Manager

Singleton Group is a high-tech enterprise founded in 2006, specializing in advanced functional materials. We integrate R&D, manufacturing, and sales of multi-functional composites, components, and electronic traceability products (such as precision labels and identification materials). Our products are widely used in consumer electronics, electric vehicles, photovoltaics, and more – enabling thermal conduction, electrical conductivity, thermal insulation, flame retardancy, EMI shielding, cushioning, and sealing. We partner with many globally renowned brand owners and maintain a worldwide sales network. About the Role We are seeking an experienced Key Account Manager to serve as the primary commercial bridge between global key customers and Hitechtape’s BD, FAE, R&D, manufacturing and quality teams. This customer‑facing role focuses on business development and account management for high‑performance thermal interface materials (TIM) and functional adhesive tapes, targeting AI server, data center, HPC, semiconductor and electronics OEM/ODM customers in North America and APAC region. You will work closely with US BD Director to execute regional sales strategy, develop & grow strategic key accounts, identify new business opportunities, drive project conversion from initial technical evaluation through mass production shipment. You will collect customer commercial & technical feedback, monitor market and competitor dynamics, and feed insights into regional business planning and product roadmap. Key Responsibilities Act as primary commercial contact for assigned key OEM/ODM customers across North America and APAC, closely align with US BD Director to implement regional sales strategy, achieve sales revenue, margin and market penetration targets. Build multi‑level trusted relationships with customer procurement, business, product and engineering stakeholders; conduct regular business reviews, customer visits and account strategy planning. Deeply understand customer system design, commercial targets, supply‑chain requirements, translate business needs into clear project requirements, drive new project acquisition, sample introduction, qualification kick‑off and mass‑production conversion for TIM products (thermal pads, thermal gels, phase‑change materials, graphite TIMs) and functional adhesive tapes. Lead commercial negotiation including quotation, pricing, contract terms, forecast alignment, order coordination and risk control; manage sales pipeline, maintain CRM records, provide accurate sales forecasting and periodic business reports to US BD Director. Collaborate tightly with global FAE, R&D, manufacturing and quality teams: relay customer commercial & technical requirements, push internal resource alignment, resolve project bottlenecks during evaluation, qualification and mass‑production phase, safeguard project delivery and customer satisfaction. Capture Voice of Customer, track market trends, competitor offerings and industry dynamics for thermal materials & adhesive tapes; provide market intelligence to support BD strategy adjustment and product roadmap optimization. Support technical seminars, industry exhibitions, customer presentations and proposal preparation; coordinate FAE resources for customer technical evaluation, design‑in and on‑site troubleshooting activities. Manage multiple key account projects in parallel, identify commercial & supply‑chain risks, ensure timely follow‑up of opportunities, projects and after‑sales issues. Travel within North America, Taiwan and other APAC regions as required for customer meetings, partner visits and project support. Qualifications Bachelor’s degree or above in Materials Science, Polymer Engineering, Chemical Engineering, Mechanical Engineering, Thermal Engineering, Business Administration or related fields. Minimum 5 years key account management / technical sales / business development experience for electronic materials, covering thermal interface materials, silicone products, functional adhesive tapes or polymer material solutions. Solid comprehension of TIM and adhesive tape product characteristics, including thermal conductivity, thermal resistance, bond‑line thickness, compression performance, rheology, adhesion, reliability performance and typical application failure modes in electronics systems. Proven track record of developing & growing strategic OEM/ODM accounts, driving projects from design‑in to mass production; hands‑on experience in commercial negotiation, pipeline management and cross‑functional project coordination. Outstanding customer relationship building, presentation, negotiation and cross‑team collaboration capabilities. Fluent verbal & written English for global customer communication; good Mandarin communication capability to collaborate with China headquarters teams. Preferred Qualifications Existing network and proven experience supporting AI server, data center, semiconductor, cooling‑system, electronics OEM/ODM customers in North America or Taiwan market. Deep product knowledge on thermal pads, thermal gels, phase‑change materials, graphite materials, thermal conductive tapes, high‑performance functional adhesive tapes. Familiar with customer qualification process, tape converting, die‑cutting, material application and mass‑production scale‑up for electronic thermal & adhesive solutions. Familiar with AI accelerators, GPU/CPU packages, heat sink, cold‑plate and liquid‑cooling system application scenarios. Experience working with overseas Chinese material manufacturers / Asian material suppliers serving US high‑tech customers. #J-18808-Ljbffr Singleton