Head of Operations & Automation

Application Period: June 12 - July 10, 2026 Company: Lime Technology, Inc., creators of Unraid OS. Headquartered in San Diego, CA. Reports to: CEO Works closely with: Director of Product, VP of Quality & Support, Director of Marketing, and cross‑functional department leads Role type: Hands‑on, cross‑functional builder role Office Hours: 9 AM – 5 PM local time UTC‑5 to UTC‑8. Salary: $130k – $180k per year (United States), plus a generous benefits package. Compensation is determined using an internal career growth tracker, aligned to experience level, industry and company size, and location. The Role Lime Technology is looking for a hands‑on Head of Operations & Automation to strengthen systems, workflows, and automations that support our next stage of growth. What Success Looks Like Cross‑functional projects have clear visibility on owners, next steps, blockers, and status. Releases are coordinated smoothly across Product, Engineering, QA, Support, Marketing, Partnerships, and Documentation. Department heads spend less time chasing updates and more time leading their areas of expertise. Product and engineering operations are easier to understand and maintain. AI agents and automations reduce manual coordination work. Internal documentation stays useful, current, and actionable. New hires and contractors ramp more efficiently, with less institutional knowledge transfer required due to strategically designed operational systems. The team has fewer “where does this stand?” moments because the systems already provide that visibility. What You’ll Do Cross‑Functional Operations Design clear intake processes for requests, projects, and cross‑functional initiatives. Improve release readiness and launch coordination. Define ownership, next steps, blockers, and communication pathways for active projects. Support retrospectives and follow‑through after major releases, projects, or operational changes. Create documentation that helps a remote team operate with less reliance on verbal handoff. Product & Engineering Operations Improve how internal communication and work systems connect. Create clearer visibility into project status, blockers, and release readiness. Support product and engineering operating cadences. Ensure Support, Marketing, Partnerships, and Documentation have the information they need before launches. Build systems that allow technical work to translate into clear cross‑functional updates. AI Automation & Internal Tools AI‑assisted release note drafting. Daily or weekly project status summaries from tools like Linear, GitHub, or Asana. Partner or support request triage. Internal tools that surface blockers, patterns, or follow‑up items. Agents that help teams stay aligned without adding more meetings. AI Tooling & Operational Strategy Evaluate and recommend AI tools. Consolidate overlapping tools or workflows. Support internal guidelines for responsible AI use. Build repeatable patterns so AI adoption does not depend on each department figuring it out alone. What “Technical” Means in This Role Experience writing in TypeScript or Python. Experience with APIs, webhooks, and system integrations. Experience building or prototyping AI‑powered workflows using tools like Claude, OpenAI, or similar platforms. Comfort with cloud infrastructure to deploy tools to run on hosted infrastructure. Ability to read technical documentation and translate it into working systems. Understanding of software development workflows, including tickets, pull requests, QA, release cycles, and product feedback loops. Communicating technical context clearly to non‑technical stakeholders. Your First 90 Days The first 90 days are about understanding before building. We will invest real time in getting you up to speed, and we expect you to invest that time back into listening, asking questions, and resisting the urge to redesign anything before fully understanding why it exists. Meet every department lead and key team member, focusing on understanding how each person works, what they own, and where friction points are. Get oriented on our current tools, systems, and workflows across Product, Engineering, QA, Support, Marketing, Partnerships, and Finance. Learn our company history, where we are today, and where we are headed across product, partnerships, and market expansion. Begin developing a clear picture of the gaps and opportunities you are positioned to address. Attend the Product team offsite during the week of September 6–12 in Chicago. What We’re Looking For 5+ years of experience in technical program management, product operations, engineering operations, business operations, automation, or a similar cross‑functional role. Experience working inside a software product company. Experience working remotely. Hands‑on technical ability with scripting, APIs, automations, or AI‑assisted workflows. Experience building or implementing internal tools, automations, or LLM‑based workflows. Strong written communication skills, especially in a remote environment. Ability to create clarity across multiple workstreams without adding unnecessary bureaucracy. Sound judgment about when to escalate, when to solve directly, and when to simplify. A bias toward follow‑through, documentation, and closing loops. Comfort working in a small company where people wear multiple hats. Enthusiasm for naming the growth phase and building systems that support it. Nice to Have Experience at a small or scaling software company. Experience working in a fully remote company. Experience with product‑led, community‑driven, open‑source, developer‑focused, or infrastructure‑adjacent products. Familiarity with Unraid, Docker, virtualization, NAS, Linux, homelab or enthusiast technical communities. Experience introducing operating cadences, project health reporting, retrospectives, or release workflows. Experience helping teams adopt AI tools thoughtfully and responsibly. Compensation & Retirement Pay range: $130k – $180k per year (United States). Annual bonus. Annual profit sharing. Up to 6% 401(k) match. 100% medical coverage for employees and 50% coverage for dependents. 100% dental and vision coverage for employees and dependents. Annual employee wellness budget. 30 full days and 14 half days of Flexible Time Off, plus 11 paid holidays. Paid parental leave for the birth, adoption, or placement of a child, available after one year of employment from the date of hire. Benefits and compensation listed above apply to US‑based employees. For employees based outside of the United States, benefits may vary based on local laws, requirements, and availability. If you move forward in the hiring process, we will share the compensation and benefits package applicable to your country of employment. Professional Development & Support Free access to a team mentor. Reimbursement for online or in‑person professional development training. Annual home office budget. Annual spring and fall staff offsites. Benefits and compensation available after completion of the 90‑day introductory period. #J-18808-Ljbffr LiveTechnology, Inc.