Intern - Onboard Product Design (Summer 2027)

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Description

At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you're a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You'll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly.

This internship opportunity is a part of the Identity, Product, Loyalty and Research (IPLR) team. As an intern, you will utilize business intuition, project management, excellent communication and a working knowledge of business tools in your day-to-day to contribute to projects that affect the onboard customer experience. You will also champion a small number of key initiatives directly, leveraging strategic thinking, analytical problem solving, and developing your presentation skills.

Onboard Product Design - This area supports the strategic planning, design and development of critical touchpoints in the overall customer experience onboard all United Airlines flights-aircraft interiors and seats, as well as onboard amenities (PJs, amenity kits, bedding, etc.) and partnerships. The team identifies new opportunities through competitive benchmarking, customer data, and market research.

Responsibilities could include, but are not limited to:

Partnership :

• Collaborate with team members in the IPLR Department on cross-functional projects
• Build relationships with internal stakeholders and external suppliers to ensure successful product launches

Execute for Results :

• With support, seek and analyze data from a variety of sources to support decisions
• Propose solutions to business questions, leveraging strategic thinking and data analysis
• Share ideas and identify trends to help shape the "look and feel" of onboard products
• Lead presentations to internal teams and/or leadership, providing clear updates on project progress, challenges, and next steps

Project Management :

• Exposure to various project design steps to facilitate innovation
• With manager's support, manage multiple projects by balancing the competing demands for project scope, time and quality
• Meet regularly with managers and stakeholders to provide status updates on projects
• Prepare and deliver project briefings that translate complex information into actionable insights for stakeholders

This position is a hybrid role including a combination of days worked in our Chicago office and remotely.

No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.

Posting Dates: September 1 through September 15, 2026

Qualifications

Qualifications - External

Current undergraduate student pursuing a degree in Marketing, Business, Communications, or a Quantitative discipline (Statistics, Engineering, Analytics, etc.)

• Proven experience with Microsoft Excel and PowerPoint
• Detail oriented
• Communication skills
• Relationship management
• Creativity
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position

Preferred Skills:

• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security.

The starting rate for this role is $20.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact View email address on click.appcast.io