Front Desk Night Audit Clerk

Job Summary The Night Audit Clerk position serves as the primary point of contact for the Resort’s onsite and offsite guests in the late evening and early morning. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, provides accommodation and amenity information, and reconciles Resort accounts. Ideal candidates possess a general understanding of accounting principles and a desire to serve others. Massanutten Resort Job Summary The Night Audit Clerk position serves as the primary point of contact for the Resort’s onsite and offsite guests in the late evening and early morning. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, provides accommodation and amenity information, and reconciles Resort accounts. Ideal candidates possess a general understanding of accounting principles and a desire to serve others. Required Customer service skills Problem-solving skills Math and general computer skills Preferred Prior customer service/guest relations experience Prior Night Audit experience General understanding of accounting principles Typical Schedule Days Varies, includes weekends and holidays Hours 32-40 Hours Varied Hours Core Responsibilities Serve as primary point of contact for Resort guests Assist with check-in/check-out procedures Respond to phone and email inquiries Assist with reconciliation of Resort accounts Other duties as assigned by management Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Massanutten Resort