Sr. Director, IT and AI Transformation

Job Title: (Sr) Director, IT and AI Transformation Reporting To: CISO Purpose of the Job This role leads the evolution of Business Technology from traditional IT operations into an automation‑first, AI‑enabled internal platform. The Sr. Director owns end‑to‑end employee technology experiences, spanning service desk, endpoint management, corporate infrastructure, and a new Enterprise AI function responsible for building and operating AI systems, workflows, and agents. Success in this role means reducing manual work, accelerating employee productivity, and embedding AI into how the company operates day to day while maintaining strong reliability, security, and compliance. Responsibilities & Accountabilities Own the Enterprise AI strategy and delivery, including internal copilots, agents, and workflow automation Build and operate AI‑powered internal tools (e.g., support automation, knowledge retrieval, workflow orchestration) Drive adoption of AI across functions (GTM, Engineering, G&A) Establish governance for AI usage, model risk, data access, and safe deployment Partner with Security on AI risk management (data leakage, prompt injection, model misuse) Standardize tooling for prompt management, orchestration layers, and agent frameworks Define and track KPIs such as % of workflows automated and employee productivity gains IT Operations & Employee Experience Endpoint and asset lifecycle management (laptops) Identity‑adjacent user lifecycle workflows (joiner/mover/leaver) in partnership with IAM, Security, and People Deliver a consumer‑grade employee experience with measurable SLAs and NPS Corporate Infrastructure & SaaS Enablement Own baseline corporate technology stack including collaboration tools (Zoom, Slack), productivity suites (M365), IDP (Okta), endpoint tools (MDM) Manage corporate internet and Zoom rooms for 6sense offices Ensure systems are highly reliable, scalable, and optimized for a remote‑first workforce Partner cross‑functionally to enable fast, secure SaaS adoption Automation, AIOps, and Operational Excellence Drive an “automation‑first” operating model across IT Implement AIOps capabilities to automate remediation and eliminate repetitive manual work across IT and adjacent teams Track MTTR, automation coverage, and cost per employee supported Security & Compliance Partnership Partner closely with Security to ensure compliance with SOC 2, ISO 27001, ISO 42001, and internal controls Secure deployment of IT and AI systems and integrate security by design into IT and AI platforms Support audits and evidence collection through automation Own strategic vendor relationships across IT and AI tooling; optimize cost, utilization, and contract value Rationalize overlapping tools and drive platform consolidation Performance Measurement / KPIs Reduction in manual IT work through automation AI adoption across internal workflows and teams Employee experience metrics (NPS, ticket resolution time, self‑service rates) Reliability and performance of IT systems Audit and compliance outcomes Person Specification Experience 10+ years in IT, with 5+ years leading global, high‑performing teams Experience operating in a cloud‑native SaaS environment Proven track record of driving automation and operational transformation Deep understanding of IT Service Management (ITSM/ITIL), endpoint and asset management, SaaS and corporate infrastructure environments, and strong partnership with Security on compliance and audit programs Preferred Experience building or leading Enterprise AI or internal AI platforms Familiarity with AI agents and orchestration frameworks, retrieval‑based systems and prompt engineering, and implementation of AIOps or intelligent automation platforms Competencies and Behaviors Automation mindset: defaults to eliminating work, not scaling it Strong operator with ability to balance speed, scale, and control Clear communicator across technical and non‑technical audiences High ownership and bias for action in ambiguous environments Builds high‑performing, adaptable teams across IT and AI disciplines Experience with business transformation Remuneration and Benefits Base Salary Range: $203,916.75 – $275,077.90. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. Benefits include generous health insurance coverage, life, and disability insurance, a 401(k) employer matching program, paid holidays, self‑care days, and paid time off (PTO). 6sense provides a variety of benefits and supports employees with equipment and resources needed to work effectively from home or in an office. Equal Opportunity Employer 6sense is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr 6Sense