Customer Service Specialist

Customer Service Specialist

The Customer Service Specialist will provide administrative and customer service support to the associated departments of the Executive Director of Strategic Growth & Engagement. This position will welcome visitors to the central office and ensure a consistent and positive experience for customers while supporting the administrative, financial and operational functions of the department.

Eden Prairie is a diverse school with over 1,400 employees serving approximately 9,100 students. The district is recognized for its quality initiatives and its leadership in educational programming.

POSITION: Customer Service Specialist

LOCATION: Administrative Services Center

CLASSIFICATION CLASS LVL 5

RATE OF PAY: $28.51/hour

HOURS PER DAY: 8 hours/day

DAYS PER YEAR 260 days

START & ENDING TIME: 8:00 am - 5:00 pm

PAID HOLIDAYS 12 days (inclusive of 3 Floating Holidays)

PERSONAL LEAVE 4 days

VACATION 10 days

SICK LEAVE 12 days

QUALIFICATIONS:

Please see the attached job description for more details about this position.

Education/Certification: An Associate's degree or higher in Business Administration, Business Management, Customer Service, or a related field preferred. 3-5 years of experience for those without a degree.

Experience: Experience building relationships with and supporting key stakeholders and department leaders while performing a wide range of administrative duties Providing exceptional customer service and training others in effective customer service strategies in a fast-paced and sometimes challenging environment Collaborating with cross-functional teams

Qualifications: Multilingual experience (including English proficiency) highly preferred, especially Spanish- and/or Somali-speaking proficiency Effective at working with people with diverse backgrounds and identities Evidence of dependability, accuracy, attention to detail, meeting deadlines, and project-management and problem-solving skills Effective communication and interpersonal skills necessary to establish and maintain effective working relationships with a wide range of students, staff, families, and external partners Ability to work independently in a fast-paced environment, handle multiple tasks simultaneously, manage sensitive and confidential issues, and/or refer issues to appropriate authority Commitment to being a collaborative team player and working cross-departmentally to achieve common goals Excellent grammar, spelling, punctuation and proofreading skills

Applications Preferred by: This position will remain open until filled; however, applicants are encouraged to submit their applications right away.

This position is part of the CLASS Unit of the Eden Prairie School District.