Medical Information Specialist II

Inizio Engage, a partner of a leading biotechnology company, offers a frontline specialist role focused on virtual or telephonic support to clients engaging customers, patients, and healthcare professionals. The specialist provides drug/medical device product information and supports clinical dialogue. Benefits Competitive pay ranging from $22.40/hr to $41.60/hr, depending on experience and qualifications. Comprehensive benefits: medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; paid maternity and paternity leave; company‑paid holidays. Responsibilities Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, client and federal guidelines and regulations. Conduct study compliance calls to volunteers enrolled in clinical or medical research trials. Enroll participants in educational seminars. Provide patient support to patients enrolled in patient support programs. Collect demographic data and disposition for product, sample and literature fulfillment. Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture it in specific program databases. Exhibit effective communication and tele‑management skills. Converse with callers in an empathetic manner and facilitate their understanding of medical terminology, as needed. Display flexibility within department to maximize utilization, including performing administrative and non‑telecommunication duties as needed. Adhere to all company policies and standard operating procedures. Possess effective organizational skills, including working on multiple projects simultaneously. Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of HIPAA. Update and submit resume upon requests for audits. Qualifications Current US healthcare professional license: RN. Excellent verbal, written and listening communication skills. Proficiency with a computer keyboard and mouse. Ability to join frequent meetings and calls without disruption or disconnecting. Proficiency with call center telephone technology. Pleasant telephone manner. Ability to work both independently and within a group setting. Results‑oriented with excellent organizational skills and ability to work cross‑functionally. Equal Opportunity & Inclusion Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state or local law. Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law. #J-18808-Ljbffr