Underwriter I

Role Description

The Underwriter I is responsible for supporting the Personal Property Underwriters, the Underwriting staff, and all departments that interact with Underwriting. The Underwriter I is responsible for assisting with the processing of New Business, Endorsements, Suspense and Renewals.

Essential Duties and Responsibilities

• Adhere to Arrowhead General Insurance Agency Service Standards
• Serve as the first line of contact in addressing questions and concerns from customers through phone calls and correspondence
• Resolve any complaints from customers in a professional manner and refer those who need additional help to the appropriate contact person or department
• Maintain a positive market image of Arrowhead General Insurance Agency and all of its customers through professional, courteous and helpful customer service responses
• Process new business underwriting, endorsements, and/or renewals as assigned
• Interpret individual program guidelines regarding acceptability, rating and procedures
• Maintain minimum production and quality standards in all areas
• Report rating and data errors to Supervisor as well as agency trends regarding acceptability
• Understand and adhere to carrier guidelines including systems & processes related
• Request and obtain renewal information as needed
• Review, analyze, underwrite, & endorse renewals
• Send Non-Renewal Notification when applicable
• Complete cancel/rewrite/effective date changes in accordance with carrier guidelines and company procedures
• Review and process Broker of Record Letters in a timely manner
• Meet deadlines set forth by supervisors/management
• Meet phone login requirements
• Successfully pass internal and carrier file audit reviews
• Other duties and responsibilities as needed

Qualifications

• Minimum one year in a customer service role. Prior insurance experience in a support position preferred
• Computer navigating skills – must be able to use Microsoft Word, Excel, and Outlook; Policy and Accounting systems, Internet Explorer, and vendor specific computer programs
• Strong communications skills – must be able to correspond and communicate with producers in a courteous and professional manner to help resolve issues
• Reasoning ability – solve practical problems without strict instructions
• Organizational skills
• Ability to prioritize tasks

Requirements

• California P&C License would be a plus, but not required for the position
• Completion of the Brown & Brown University School of Service Personal Lines Courses (Best Practice Skills, Customer Service Skills and Business Skills)
• INS classes would be a plus, but not required for the position

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more