Patient Accounts Representative
Saint Luke's
Remote
System Offices | 901 E 104 St | Kansas City | MO
Full time
JobReq0059066
Job Description
Saint Luke’s in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement.
This position is a call center environment, working remotely in the Kansas City area.
Shift Details: Monday- Friday 8:30am-5:00pm
Responsibilities:
Responsible for answering inbound patient calls
Answer patient emails in Electronic Medical Record system
Making outbound collection calls to patients to obtain information needed to collect payment
Provide price estimates for patients
Process credit card payments
Establish payment plans with patients and complete referral to extended payment plan vendor when applicable
Identify patients needing financial assistance, explain financial assistance process and additional documents needed
Research and troubleshoot issues related to patient balances
Serve as liaison between patient and other departments as needed
Process incoming mail and faxes
Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate
In SBO will also:
Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)
Meet department productivity and quality metric
Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings.
We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment.
Why Saint Luke’s?
We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:
Medical health plans
Tuition reimbursement
Paid time off
Retirement contributions
Employee Assistance Program
Job Requirements
Applicable Experience:
Less than 1 year
Diploma
Job Details
Full Time
Day (United States of America)
Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers:
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Saint Luke’s Health System values our employees and we encourage them to apply to any internal openings. If you are a current Saint Luke's Health System employee, please apply through your Workday account by typing "Find Jobs" in the top left corner search bar. You can also follow the link below to the current internal career site to apply.
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