Regional Director of Social Services

Job Description

Job Description

Regional Director of Social Services
Complete Care Management – North Jersey Region

Complete Care Management is seeking an experienced and dynamic Regional Director of Social Services to provide leadership, oversight, and support to our Social Services teams throughout the North Jersey region. This role is ideal for a licensed social work professional with a strong background in long-term care who is passionate about enhancing resident outcomes, supporting interdisciplinary teams, and driving regulatory excellence.

As a Regional Director of Social Services, you will serve as a key resource for facility Social Services leaders, helping to ensure consistent, high-quality psychosocial care across multiple skilled nursing and rehabilitation centers.

Responsibilities of Regional Director of Social Services:

• Provide leadership, mentorship, and support to Social Services teams throughout the North Jersey region.

• Ensure consistency in social work practices, resident advocacy, documentation, and regulatory compliance.

• Partner with facility leadership and regional operations teams to support resident-centered care initiatives.

• Assist with coaching, performance development, and professional growth of Social Services staff.

• Monitor compliance with federal, state, and company regulations related to psychosocial services.

• Conduct audits, reviews, and assessments to identify opportunities for improvement.

• Support facilities during surveys, investigations, and regulatory reviews.

• Review and assist with complex resident and family situations, including grievances, discharge planning concerns, behavioral health issues, and end-of-life care matters.

• Develop and facilitate training programs focused on compliance, documentation standards, psychosocial interventions, and best practices.

• Track and analyze key performance indicators related to social services outcomes, resident satisfaction, discharge planning, care conferences, grievance resolution, and survey readiness.

• Promote strong Resident Council processes and resident engagement initiatives.

• Collaborate with clinical, rehabilitation, admissions, and operational teams to support holistic resident care.

• Participate in recruitment, onboarding, and support of Social Services professionals throughout the region.

Qualifications for Regional Director of Social Services:

• Current Social Work license required (LSW, LCSW, or equivalent as permitted by state regulations).

• Minimum 3-5 years of leadership experience in Social Services within a long-term care or skilled nursing environment.

• Multi-site or regional oversight experience preferred.

• Thorough knowledge of CMS regulations, state survey processes, MDS requirements, discharge planning, resident rights, and psychosocial care standards.

• Strong leadership, communication, coaching, and organizational skills.

• Ability to travel throughout the North Jersey region.

• Demonstrated ability to build relationships with residents, families, facility leaders, and interdisciplinary teams.

Why Complete Care?

At Complete Care, our residents are at the heart of everything we do. We are committed to providing exceptional care while fostering a culture of collaboration, professional growth, and operational excellence. Join a team that values your expertise and empowers you to make a meaningful impact across multiple communities.

Complete Care is an Equal Opportunity Employer.

Now Hiring: Regional Director of Social Services

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