System and Network Administrator (Managed Service Provider / MSP)

Job DescriptionJob DescriptionJob Title: System and Network Administrator (Managed Service Provider / MSP)Location: Northborough, MA Job Type: Full-time - Onsite Experience Level: 2-3 years preferred Salary: Competitive, commensurate with industry standards Note: Local Candidates preferred. AndNO Visa sponsorship.Job SummaryWe are seeking a fast-paced, detail-oriented IT professional to join our team as a System and Network Administrator. In this role, you will not manage just one network, you will support diverse client environments, with a strong focus on dental practices, medical clinics, and a variety of corporate businesses. You will maintain multi-tenant server performance, secure client network boundaries, manage cloud infrastructure, and ensure data availability. This role handles backend multi-client systems administration, data security, and daily multi-tiered technical support.Key ResponsibilitiesMulti-Tenant System Administration & ComplianceManage Windows Environments: Administer Windows Server 2022/2025 and Windows 10/11 endpoints across various client sites.Cloud Infrastructure: Maintain multi-tenant Microsoft 365 ecosystems and document libraries in SharePoint.Data Protection: Execute routine backup, restore operations, and regulatory-compliant disaster recovery drills (including HIPAA standards for healthcare clients).MSP Tool Utilization: Utilize RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools to track, monitor, and document client infrastructures.Network & SecurityFirewall Management: Configure, monitor, and troubleshoot client firewalls, with a strong preference for SonicWall environments.Telephony Systems: Deploy, configure, and maintain multi-vendor corporate and healthcare VoIP communication systems. Grandstream voip system experience desired.Network Monitoring: Track bandwidth, uptime, and secure connectivity across diverse local and cloud-based client networks.Technical & Specialized SupportHardware Support: Diagnose and repair desktops, laptops, network switches, receipt/label printers, and client peripheral devices.Software Support: Install, update, and troubleshooting corporate business applications alongside specialized dental and medical practice management systems.End-User Assistance: Provide tier 1 and tier 2 technical helpdesk support, handling multiple incoming client tickets efficiently.Qualifications & SkillsExperience & EducationExperience: 2–3 years in a system/network administration role, ideally within an MSP environment.Industry Experience: Prior experience supporting dental/medical software (e.g., Dentrix, Open Dental, Eaglesoft, Curve Dental, or EMR/EHR equivalents) and general corporate software is highly preferred.Education: Degree in IT, Computer Science, or equivalent practical field experience.Certifications: Professional IT certifications (e.g., CompTIA Network+/Security+, CCNA, Microsoft Certified, or SonicWall CSSA) are highly desirable.Technical SkillsOS Knowledge: Strong familiarity with Windows Server 2022/2025 and Windows 10/11 environments.Cloud Platforms: Active administration of Microsoft 365, Microsoft Entra ID, and SharePoint.Networking: Proven experience setting up firewalls (SonicWall preferred), switches, and managing VoIP.Data Safety: Hands-on experience with backup tools and disaster recovery protocols.Soft SkillsContext Switching: Ability to pivot quickly between different client environments and balance multiple technical tickets simultaneously.Problem Solving: Ability to diagnose complex technical issues quickly to minimize client downtime.Communication: Clear, professional, and patient customer-facing instruction when guiding clients through technical issues.