Patient Care Coordinator

Job Description

Job Description

Beltone is looking for a friendly, organized, and dependable Patient Care Coordinator to join our team.

Our Patient Care Coordinators are an important part of the patient experience and the day-to-day success of our offices. This position is a great fit for someone who enjoys working with people, stays organized in a busy environment, is comfortable using computers and office technology, and takes pride in providing excellent customer service.

What You’ll Do

• Welcome patients and help create a friendly, professional office experience from the moment they call or walk through the door
• Manage the office schedule, including scheduling, confirming, and following up on appointments
• Handle both incoming and outgoing patient calls
• Work proactively with patients to schedule needed appointments and keep the provider's schedule productive and organized
• Support the Hearing Care Professional with daily office and patient needs
• Maintain accurate patient information, documentation, and office records
• Process payments and assist with basic office financial responsibilities
• Help manage office inventory and supplies
• Assist with local marketing, patient outreach, and community referral efforts
• Maintain patient confidentiality and follow HIPAA and company procedures
• Keep the office organized, professional, and welcoming

What We’re Looking For

• Strong organizational and time-management skills
• Excellent communication and customer service skills
• Confidence speaking with patients both in person and over the phone
• Comfortable making outbound calls and following up with patients
• Comfortable learning and working with multiple computer programs and office systems
• Ability to prioritize responsibilities and manage a busy schedule
• Dependable, self-motivated, and able to work both independently and as part of a team
• Positive, professional attitude and a genuine desire to help people

Experience

• High school diploma or equivalent required
• Previous experience in customer service, retail, medical/clinical office, front desk, scheduling, or office administration is preferred
• Experience with Microsoft Office and other computer-based office systems is helpful
• Hearing healthcare experience is not required — we will provide training

Compensation & Benefits

Starting at $16.00 per hour, with compensation based on experience.

Full-time employees are eligible for company benefits.

Why Beltone?

This is more than a traditional front desk position. Our Patient Care Coordinators build relationships with patients, help keep the office running smoothly, and play an important role in connecting people with the hearing care they need.

If you are organized, comfortable on the phone, enjoy working with people, and like being part of a team where your work makes a difference, we would love to hear from you.

Beltone is an Equal Opportunity Employer.