Lead Medical Support Assistant

VA Careers - Medical Support AssistantScheduling appointments and utilizing the Electronic Waiting List accurately and in a timely manner; all appointments will be made with the patient's input, either in person or by phone, requiring a high level of coordination to avoid patients making multiple trips to the facility whenever possibleNotifying supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframesConducting daily review of active/pending consults, Electronic Wait List, Recall list, Return to Clinic orders, Online Scheduling requests, and Vetext communications for accuracy and dispositionMonitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflowAssures accurate appointment management and coordination of all administrative information between professional staff and patientsUpdates and verifies demographic information, schedules appointments, collects insurance information, performs data entry, administratively manages consultation requests and the electronic waiting list, and notifies patients of scheduled appointmentsMaintains knowledge of quality assurance/performance improvement principles and ensures administrative functions are carried out accordinglyEnsures proper and timely treatment of patients and continually confirms that appointment schedules are maintained by MSA staff for one or more clinicsEnsures front-line contact with patients and staff, setting the tone for perception concerning quality of healthcare services at the VAScreens/receives phone calls and messages in a timely and appropriate manner, determining the nature of requests and providing desired information using privacy rules and established clinic processesParticipates in team meetings where patient care planning and management occur, except during staff shortages for coverageDevelops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities supporting direct patient careCoordinates administrative services for Veterans, family members, caregivers, general public, and administrative/clinical staff to ensure continuity of careProvides administrative support to all Behavioral Health Service staff, including clinical and administrative staffProtects printed and electronic files containing sensitive data in accordance with provisions of Federal privacy acts and confidentiality statutes; follows regulations and instructions regarding release of sensitive or protected patient or employee informationWork Schedule: Monday - Friday; 8:00AM - 4:30PMTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 56367FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized