Case Manager IV

Case Manager IVThe Case Manager IV provides assessment, monitoring, planning, linkage and advocacy for the most appropriate services to individuals enrolled in the PH-RRH/PSH. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for individuals, Veterans, Non-Veterans and their families. Individuals will effectively maintain and manage assigned caseload contingent on needs, strengths, abilities, preferences of the individual served, and the program to which the individual is assigned.Essential duties and responsibilities include:Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless senior populationAssess the individual's strengths, needs, abilities and preferences to assist in the development of housing goalsEnforce program rules and procedures to ensure compliance with all government and contract regulationsAssist clients with varying needs (i.e. general information, veteran assistance, and referrals)Facilitate the move to permanent, independent housing, and coordinate service when appropriate.Provides effective assessments, therapeutic strategies along with crisis managementKnowledge of harm reduction, motivational interviewing and trauma-informed care.Post information relative to job skills, housing, social events on the bulletin board-provide different resources to meet the clients needSet attainable goals and monitor progress of clients, find the barriers and ways to remove them to attain self sufficiencyProvide and monitor the ongoing provision of services from community agencies and maintain the case management and provider agency information current with the progress of the individual.Serve as a liaison to community agencies, network with community providers and seek out new services available to the clients.Assists with maintaining a clean, safe, and welcoming environment for clients, visitors, volunteers, and staff.Create programs at PSH/PH that will be appropriate for clientsDetermine EligibilityUtilize Case Worthy, HSMIS for data collection/case recordOrganize and conduct client satisfaction surveys and perform other duties relative to the position including typing, filing, answering telephones, etc.Other responsibilities include:Complies with all applicable training requirementsComplies with all company safety, personnel and operational policies and proceduresComplies with work schedule to ensure effective operations of Agency programsContributes positively as a member of a productive and cooperative teamPerforms other duties as necessary to fulfill the Vincentian CARES MissionEmployee benefits include:Health Insurance.Life insurance.Dental Insurance.Vision insurance.Short- and Long-Term Disability.120 hours of PTO accrued biweekly starting at day 1 of employment.13 Paid Holidays to include Employee’s birthday and Date of Hire.403(b) with employer match up to 3%.Required knowledge, skills and abilities include:Able to speak, write and understand EnglishPossess basic computer skillsMust be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groupsFlexible work schedule including evenings, nights, weekends and holidaysAbility to set appropriate limits, work under deadlines and multi-taskAbility to organize, prioritize, self-motivate, and deliver resultsExcellent communication and listening skillsPossess strong work ethicsSuccessfully pass Law Enforcement background screeningValid Florida driver’s license if driving an agency vehicle or a personal vehicle for company businessMust have reliable transportationParticipates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation processMission driven attitude supplemented with integrity and passionAdherence to the highest ethical standards, personally and professionallyA high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performanceEvidence of deep alignment with the Vincentian CARES Mission and ValuesAdditional knowledge, skills and abilities include:Advanced knowledge of homelessness, severe and persistent mental illness and substance abuseAdvanced knowledge of resources in the community available for veteran population, especially services and programs offered by the VAAbility to form partnerships in the community and seek out community resourcesMust be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activitiesMust be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and OutlookMust demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providersCandidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populationsEducation and experience include:Bachelors degree and/or experience 5-years’ experience (work, life or volunteer) in social services.Veterans preferredGeneral physical demands include:Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.Mental demands include:Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.Work environment includes:Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.Vincentian CARES is an Equal Opportunity Employer.