Member Services Representative

Job Description

Job Description

Description:

Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you’ll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented environment providing 5-star service to subscribers of some of the most advanced fiber to the home networks in the world. Our Member Service Representatives take incoming questions from customers and offer resolution through active and empathetic listening then sharing a wide depth and breadth of knowledge (after becoming a subject matter expert) in our products and services.

We’re looking for high achievers who are passionate about our industry and committed to delivering exceptional service to our members. At Conexon, you’ll use your problem-solving skills in a collaborative environment with competitive benefits and opportunities for career growth. We actively support employee development and believe in promoting from within whenever possible. Whether you're looking to expand your skills, take on new challenges, or move into leadership roles, Conexon provides the opportunities and support to help you succeed. Join the Conexon team and grow your career with us.

Location: In office

Job Type: Full- time

Schedule: Fixed

Overtime: Occasional

• Have flexibility in your schedule for work purposes – ours is a 6a.m. to 6p.m. schedule, 6 days a week. Plenty of advance notice is given for scheduling purposes
• Excellent customer service and problem-solving skills, active listening skills and a strong eye for details
• Strong communication skills and unflappable, professional demeanor
• Ability to multitask between systems and adapt to change
• Analytical thinker with technical aptitude with the ability to work independently and as part of a team
• Solid computer skills
• 1 year customer service/or technical support experience

Preferred Qualifications

• Telecom industry experience a definite plus
• Bilingual
• Experience with billing and pricing

Job Responsibilities

• Provide 5-star customer service to Conexon Members
• Demonstrate clear and effective communication with end users, colleagues, and management to quickly (yet accurately) resolve issues and ensure member satisfaction
• Assist potential members in identifying if they are currently in Conexon’s service area
• Assist new members with new account creation and plan selection
• Answer general account questions including billing, pricing and service details
• And assist with projects and other duties that continuously improve our department and create career development opportunities for you

We are hiring for the following shifts

Shift 1: 10:00 AM-7:00 PM est., Mon, Wed, Thu, Fri, Sun- OFF Tuesday, Saturday

Shift 2: 8:00 AM - 5:00 PM est., Mon, Wed, Thu, Sat, Sun- OFF Tuesday, Friday

Shift 3: 8:00 AM - 7:00 PM est., Mon, Wed, Thu, Sat- OFF Tuesday, Friday, Sunday

Shift 4: 9:00 AM - 8:00 PM est., Mon, Wed, Thu, Sat- OFF Tuesday, Friday, Sunday

Shift 5: 8:00 AM - 7:00 PM est., Mon, Wed, Thu, Sun- OFF Tuesday, Friday, Saturday

Company Benefits Include

• Three (3) weeks of paid time off
• Comprehensive benefits package, including health, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• Retirement benefits