Custodial Manager Full-Time

Job Description

Job Description

Mission

Waséyabek Federal Services, LLC (WFS) is a 100% Tribally owned, Native American SBA 8(a) small business of the Nottawaseppi Huron Band of the Potawatomi (NHBP). WFS is part of a portfolio of companies managed by Waséyabek Development Company, LLC, a 100% Tribally owned economic development firm focused on income diversification on behalf of NHBP that reaches beyond gaming is a well-funded, experienced small business, with substantial liquid assets and experience in federal contracting. WFS has borrowing capacity to meet the daily cash needs of new business development, new award support, and operational working capital. WFS is well-versed in federal contract compliance and providing outstanding support services.

Job Description

The Custodial Manager is responsible for leading and overseeing all custodial and janitorial operations for assigned facilities. This position ensures a clean, safe, healthy, and professional environment for building occupants, visitors, and staff by managing custodial personnel, monitoring service quality, and maintaining compliance with safety and sanitation standards.

Key Responsibilities

• Leadership and Supervision
  • Manage, supervise, and develop custodial personnel responsible for daily cleaning and janitorial services.
  • Assign work schedules, establish priorities, and monitor staff performance to ensure service requirements are met.
  • Conduct employee training, coaching, and performance evaluations.
  • Promote a culture of safety, accountability, teamwork, and customer service excellence.
  • Assist with recruiting, onboarding, and retention of custodial staff.
• Custodial Operations
  • Oversee daily custodial operations for offices, common areas, restrooms, conference rooms, break areas, and other facility spaces.
  • Ensure facilities are maintained in a clean, sanitary, and presentable condition at all times.
  • Monitor completion of routine, periodic, and special cleaning assignments.
  • Develop and implement cleaning schedules and procedures to maximize efficiency and service quality.
  • Coordinate floor care, carpet cleaning, window cleaning, and other specialized custodial services.
• Quality Assurance and Compliance
  • Conduct regular inspections of facilities to ensure cleanliness standards are consistently maintained.
  • Identify deficiencies and implement corrective actions to address performance issues.
  • Ensure compliance with all applicable safety regulations, environmental standards, and organizational policies.
  • Maintain documentation related to inspections, corrective actions, training records, and operational activities.
  • Monitor proper handling, storage, and use of cleaning chemicals and equipment.
• Inventory and Resource Management
  • Manage custodial supplies, equipment, and materials inventory.
  • Monitor usage levels and coordinate procurement of cleaning products and supplies.
  • Ensure custodial equipment is properly maintained and repaired as needed.
  • Evaluate products and equipment to improve operational efficiency and cleaning effectiveness.
• Customer Service and Facility Support
  • Serve as the primary point of contact for custodial-related service requests and customer concerns.
  • Respond promptly to occupant inquiries and resolve issues in a professional manner.
  • Coordinate with facility management and other departments to support building events, special projects, and emergency response activities.
  • Support snow removal, emergency cleanup, and other facility support functions as required.

Minimum Qualifications 

• High School Diploma
• At least 5 years of janitorial support
• Secret Clearance Required 

Preferred Qualifications 

• Demonstrated experience leading or supervising custodial teams. 
• Experience implementing cleaning programs, quality control procedures, and safety 
• practices.
• Strong organizational, communication, and customer service skills.
• Knowledge of custodial methods, cleaning techniques, equipment, and industry best practices. 
• Understanding of workplace safety requirements, including OSHA standards and chemical handling procedures.
• Strong problem-solving and decision-making abilities. 
• Proficiency in scheduling, recordkeeping, inventory management, and operational reporting. 
• Ability to prioritize multiple responsibilities in a fast-paced environment. 
• Strong interpersonal skills with a customer-focused approach.

Disclaimer:

This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of an incumbent.  An incumbent may be asked to perform other duties as required.