Lead Veterinary Client Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Wellness resources
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Join Our Team as a Lead Client Service Representative
Headline: Guide Front Desk Operations and Elevate Client Experiences

Are you an experienced veterinary receptionist with a talent for leadership? We are seeking a Lead Client Service Representative to manage our front desk operations of our veterinary rehabilitation practice. In this role, you’ll provide exceptional client care while leading a team, ensuring smooth daily operations, and supporting practice growth.

Benefits/Perks

• Competitive Salary : Based on experience and qualifications
• Professional Growth : We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance : A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package : Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future : A 401k Retirement plan with employer match. 
• Additional Perks : Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

Required hours:
Monday- Friday: 10am-6pm OR Tuesday- Friday 8am-6pm

Why This Role is a Great Opportunity

• Lead with Impact : Oversee front desk operations, ensuring positive client experiences.
• Develop Your Team : Mentor, coach, and provide feedback to the client service team.
• Collaborate and Grow : Partner with practice leadership to achieve operational and business goals.

Why Join Us?
At our practice, client service is at the heart of what we do. As the Lead Client Service Representative, you’ll play a pivotal role in creating a welcoming environment, fostering teamwork, and driving operational efficiency. This position offers the chance to grow your leadership skills in a supportive, animal-focused setting.

Key Responsibilities

• Client Service Management :
  • Supervise the front desk team to ensure positive client experiences.
  • Address client concerns and resolve issues proactively.
  • Maintain and improve client engagement and communication initiatives.
• Team Leadership :
  • Support recruitment, onboarding, and training of new CSRs.
  • Provide feedback, coaching, and performance evaluations for the CSR team.
  • Manage scheduling to ensure adequate front desk coverage.
• Operations Management :
  • Ensure the front desk and lobby are clean, organized, and welcoming.
  • Manage patient appointments, records, and communications.
  • Oversee the inventory of office supplies and retail items.
• Finance and Administration :
  • Reconcile transactions, manage cash handling, and assist with accounts payable.
  • Audit invoices and resolve discrepancies with staff and clients.
  • Monitor discounts and refunds for compliance with policies.
• Marketing and Outreach :
  • Support marketing initiatives and participate in community events as needed.
  • Ensure the availability and upkeep of client education materials.

Skills and Qualifications

• Required Skills:
  • At least two years of experience in veterinary reception or client service.
  • Strong communication skills with a focus on client satisfaction.
  • Proficiency in practice management software and Microsoft Teams.
  • Exceptional organizational skills and attention to detail.
  • Ability to manage a team and provide constructive feedback.
• Preferred Soft Skills:
  • Collaborative, with a positive and supportive attitude.
  • Ability to resolve conflicts diplomatically and professionally.
  • Strong multitasking skills and ability to prioritize in a fast-paced environment.
  • Passion for animals and commitment to exceptional client care.

Apply Today
If you are ready to lead a team and make a meaningful impact at the heart of our practice, we invite you to apply. Join us in providing outstanding service to pets and their families, ensuring that every client interaction reflects our commitment to care and excellence.