Front of House Manager

First Avenue is celebrated as one of the longest running, independently owned and operated concert venues in the United States. For decades, First Avenue has welcomed in multiple generations of music lovers, musicians, and performing artists. First Avenue is proud to foster new relationships with artists and performers at all stages in their careers. We offer our own unique hands‑on training experiences and fast‑paced learning opportunities in all areas of event management, including booking, marketing, ticketing, event production, and venue operations. First Avenue continues to offer exciting and rewarding career opportunities for those who are looking to grow their career and help further shape First Avenue into a more collaborative, inclusive, diverse, transparent, and innovative business. WHO WE’RE LOOKING FOR The Front of House Manager is a full‑time exempt position that supports the businesses managed by First Avenue in St. Paul at Palace Pub, by providing high quality customer service to guests, patrons, tenants and fellow staff members. The person in this position is responsible for all functions of the Bar and Restaurant area, including hiring and training, staffing, ordering, supervising repairs and maintenance, and menu execution. You will be required to be detail orientated, and possess the ability to multi‑task in a fast‑paced environment. This position reports directly to the Director of General Operations. CORE VALUES You value the diversity of entertainment genres and voices and artistic expression You act with the highest integrity and treat everyone with respect You will be proactive in creating a community‑oriented atmosphere while maintaining profitability You are passionate about providing the best possible environment for employees to thrive and grow; artists to express themselves and customers to experience events SCHEDULE This is a full‑time, exempt position with a variable weekly schedule depending on show schedule and venue needs in Downtown St. Paul. The Front of House Manager must be able to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours, as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Interviewing, Hiring and Training of staff to ensure proper staffing level scheduling. Assist with the creation and delivery of food and beverage menu execution. Help manage physical food, supply, and beverage elements including ordering, inventory, and quality food and beverage menu execution. Assist with research and analysis for upcoming menu changes, concerts, and events. Responsible for the creation and execution of necessary restaurant and event‑specific procedural expectations. Maintain relationships with key purveyors and local partners. Assist with quantifying success and efficiency of menu mix and menu offerings. Track and help manage food, beverage and supply costs; help manage to‑budget on all areas of responsibility in regards to ordering and inventory items. Coordinate with various departments (Back of House, finance, ticketing, production, operations) as needed. Collaborate with, present ideas to, and contextualize results for a broad audience. Miscellaneous administrative tasks including filing, record keeping, and reporting as needed. Other duties as assigned. REQUIREMENTS 4-year degree or comparable relevant experience. Minimum of three years’ experience in a relevant full‑time position. Experience creating and managing quality menu item implementations. Traditional scheduling, ordering, and new training planning experience a plus. Excellent communication skills required including strong verbal and written communication skills and diligent attention to detail. Must thrive in a team environment, but be able to take initiative and work independently. Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook are musts.) Proficiency with various food system applications and excellent knowledge of relevant online industry ordering systems. Must be highly organized, detailed‑oriented, and excited to work in an all‑hands‑on‑deck team environment. We value motivated, creative, innovative folks. Must have a passion for music, and diversity in musical taste, the arts, and entertainment. Must be able to stand, bend, stretch, and lift, and carry materials up to 50 pounds. Reliable attendance and punctuality. PHYSICAL REQUIREMENTS Ability to stand for extended periods of time. Ability to move products from outside receiving area to designated areas inside different venues. Ability to place items onto shelves at various heights. Ability to walk up and down stairs and ramps. Ability to bend, lift, reach, grab, pull, push, and carry items weighing up to 45 pounds. Ability to move throughout different venues and multiple‑level buildings. Ability to quickly learn and use touch‑screen devices, computers, mobile devices. COMPENSATION & BENEFITS Salary Range: $50,000-$55,000 per year This position is eligible for company-sponsored benefit plans, including: Health insurance with employer contribution Dental insurance 401(k) retirement savings plan with discretionary employer match Employee‑paid life and disability insurance Paid time off and paid holidays PERKS Employees are eligible for generous perks, including free concert tickets, a 50% employee discount on food and beverages at company venues, and a 25% discount on in‑person purchase of merchandise. First Avenue is an equal opportunity employer and actively looking to further diversify our staff. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, and individuals with disabilities to apply. #J-18808-Ljbffr