Director Facilities Management

At Houston Methodist, the Director Facilities Management position is responsible for overall operations of the Facility Management Services (FMS), and Safety departments, as applicable. Responsibilities for this position may include building and equipment maintenance, design and construction activities, central plant operations, and ground maintenance for the hospital complex. This position formulates business plans to drive growth of FMS, manages results and ensures positive client relations at Houston Methodist campuses and tracks FMS operations against industry standards. The Director of Facilities Management position serves as advisor for facility issues and initiates and supports leadership development programs.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree in business, engineering or related field; may consider a Houston Methodist employee with four additional years of experience (in addition to the minimum experience requirements listed below) in lieu of a degree
• Master’s degree preferred

EXPERIENCE

• Eight years of related work experience, preferably in a healthcare setting; may consider a Houston Methodist employee with seven years of progressively responsible staff experience in applicable field, two years must have been in a project management/people management role

LICENSES AND CERTIFICATIONS
Preferred

• CHFM - Certified Healthcare Facility Manager (AHA) or
• CHSP-Certified Hospitality Sales Professional or
• CPE - Certified Plant Engineer or
• CHC - Certified Healthcare Constructor

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
• Demonstrates highly effective communication skills—strong written communications and platform presentation abilities
• Ability to work effectively in a fast-paced environment
• Demonstrates flexibility and adaptability in the workplace
• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership
• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
• Proficiency in spreadsheet, word processing, and presentation software
• Maintains a positive and supportive attitude and demeanor
• Professional handling of exposure to confidential/sensitive information
• Highly developed leadership skills, including significant prior experience managing large groups of people and large-scale projects effectively. Ability to provide vision and strategy and drive process change throughout the organization
• Advanced analytical skills to develop company strategic plans, business development plans and key success metrics. Ability to convert abstract strategies into operational objectives
• Advanced decision-making and problem-solving skills to solve highly complex administrative and/or managerial issues, and develop original solutions in situations with little or no precedent or established guidelines, such as responding to client’s pressures for cost reduction
• Highly developed presentation skills for presentations to HM hospital management, state regulators and potential new clients, and preparation of plans and reports
• Highly developed interpersonal skills to interact, negotiate with and persuade others, in extremely sensitive situations. In addition to regular contacts within FMS, a significant amount of contact is with high-ranking officials from outside FMS, including the client and the community, in highly unstructured settings
• Able to collaborate and work successfully with all levels of the organization to gain buy in and support for departmental and service line
• Advance skills in change management, planning, execution and business intelligence
• Experience with successful project and program management, success and outcomes
• Strategic thinker that demonstrates innovation and strong analytical skills
• Advanced level of knowledge of architecture, engineering and construction functions

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators.
• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
• Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
• Organizes the FMS group to deliver best-practice services. Formulates, secures approvals and implements policies and procedures relative to ongoing FMS operations. Develops and implements a staffing plan and process/logic for the distribution of assignments to subordinate managers and their staff.
• Establishes collegial and customer-oriented relationships with HM leaders as clients. Acts as liaison on behalf of client regarding project issues. Communicates the strategy and results to staff, administrators, board members, system level colleagues and physicians.

SERVICE ESSENTIAL FUNCTIONS

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
• Assists in developing long and short-term plans for the expansion and renovation of Houston Methodist as well as the operation and continual improvement of FMS.
• Plans and integrates projects and services such that HM receives the highest desirable facility management services at the lowest possible life-cycle costs which may involve issues as, Facility Master Plan, strengthening engineering, design and construction capabilities to HM; staffing for future scope, etc.
• Participates in meetings, providing feedback to HM clients regarding status of projects, including scheduling and financial updates.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.
• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.
• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Works with regulatory agencies at the state and local level to gain necessary approvals, resolve issues, and ensure regulatory requirements and building codes are met (i.e. maintaining plans, permits, reports, inspections, contracts and other applicable documents). Maintains a vast body of knowledge with regard to regulatory standards and other essential local, state and national standards and codes.
• Provides oversight of all required compliance activities, including responsibility for occupational safety regulatory compliance. May serve as Safety Officer and/or chair of PE (Physical Environment) Safety committee with responsibilities of physical environment during accreditation surveys, as appropriate.

FINANCE ESSENTIAL FUNCTIONS

• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.
• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Participates in the implementation and management of business process systems which schedule, control, record, and track the labor and material costs associated with FMS. Ensures that managers understand and effectively implement these systems.
• Establishes and manages business relationships with external contractors, such as architectural, engineering firms and contractors. Recommends and participates in the selection of these individuals/firms.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.
• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.
• Ensures own career discussions occur with appropriate management. Completes and updates the My development plan on an on-going basis. Conducts conversations with staff on their development and My Development plan.
• Maintains and enhances a professional body of knowledge including facilities management techniques and methodologies. Keeps abreast of new development and emerging technologies through reading, attending appropriate training/educational programs, and benchmarking with professional colleagues. Recommends use of new methods or technologies where appropriate.

SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE

• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

• Bachelor’s degree in business, engineering or related field; may consider a Houston Methodist employee with four additional years of experience (in addition to the minimum experience requirements listed below) in lieu of a degree
• Master’s degree preferred

EXPERIENCE

• Eight years of related work experience, preferably in a healthcare setting; may consider a Houston Methodist employee with seven years of progressively responsible staff experience in applicable field, two years must have been in a project management/people management role

LICENSES AND CERTIFICATIONS
Preferred

• CHFM - Certified Healthcare Facility Manager (AHA) or
• CHSP-Certified Hospitality Sales Professional or
• CPE - Certified Plant Engineer or
• CHC - Certified Healthcare Constructor