Customer Service Coordinator

Customer Service Coordinator

Location: Albany, New York area

Join the Explore Industries Team!

At Explore Industries, we're more than just a leader in swimming pool design and manufacturingwe're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards.

We are hiring a dedicated Customer Service Coordinator to join our team, serving as a vital link between our customers, dealers, and internal teams to deliver exceptional service and drive client success.

You will play a pivotal role in managing customer orders, supporting inside sales, and building strong relationships with our dealer network and clients across the United States and Canada. You will act as the primary point of contact, ensuring seamless communication, coordinating with internal teams, and identifying opportunities to enhance client satisfaction and business growth. Your attention to detail, customer-first mindset, and ability to collaborate cross-functionally will help drive Explore Industries' success.

Key Responsibilities

• Process customer orders and coordinate delivery schedules based on production lead times.
• Serve as the primary liaison between customers, dealers, and internal departments (Logistics, Planning, Sales, and Accounts Receivable) to ensure smooth operations and exceptional service.
• Build and maintain strong, long-term relationships with clients and dealers, addressing inquiries, resolving issues promptly, and escalating when necessary.
• Partner with Accounts Receivable to confirm payments prior to order delivery.
• Manage existing inventory for consignment or stock customers by integrating units into construction schedules.
• Provide timely and professional support to customers regarding order status, scheduling, and product information.
• Identify upsell or cross-sell opportunities and collaborate with the sales team to support business growth.
• Stay informed on industry trends and Explore Industries' products to provide knowledgeable client support.
• Contribute to process improvements to enhance the customer experience and operational efficiency.

What We're Looking For

Qualifications:

• 1+ years of customer service, administrative, or invoicing experience.
• 1+ years of experience building relationships with customers and dealers.
• Experience working in a high-volume, fast-paced environment with strict deadlines.
• CRM experience (preferred).
• Experience with Microsoft Business Central or SAP (preferred).
• Intermediate proficiency in Microsoft Office applications (Excel, Word, Outlook, Access).
• Strong problem-solving skills with a customer-first mindset.
• Excellent communication and relationship-building abilities.
• Proactive in identifying opportunities for client growth and process improvement.
• Flexibility to accommodate after-hours customer needs as required.

Why Explore Industries?

Compensation

• Salary Range: $60,000 to $80,000 annually
• Actual compensation will be based on experience and job-related skills.

Benefits & Additional Compensation

Eligible employees may receive access to the following benefits and programs, subject to plan terms and eligibility requirements:

• Generous Paid Time Off (PTO) and paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance options
• Optional life and disability insurance
• Other incentive or compensation programs may be available depending on the position

Learn more about us at exploreindustries.com.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.