1st shift- Lead Estimator/Customer Service

Lead Estimator/Customer Service

Lead Estimator/Customer Service Responsibilities include but are not limited to:

• Prepare quality and accurate cost estimates, prices, proposals, and supplemental information for HVAC projects.
• Reads and understands plans, specifications, and addenda to complete accurate quotations.
• Document and organize work by maintaining files for each project.
• Building relationships with current customers.
• Provides guidance and technical assistance as well as product information for customers as required to meet their needs. Have an exceptional understanding of our products' capabilities and limitations.
• Preparing submittals, prepares and releases orders, track orders for customers.
• Communicate shipping information, expedite shipping when needed, follow up on shipping damage and warranty claims, etc.
• Other duties as required or assigned by management.

Lead Estimator/Customer Service Requirements:

• Exceptional sales and inter-personnel skills.
• High level of drive, assertiveness, resilience and determination.
• Organized.
• Is self-motivated and self-starter.
• Works well with minimal direction.
• Committed to servicing the customer and getting the job down correctly.
• Attention to detail.
• Address and resolve questions, concerns, and problems quickly and diplomatically.
• Able and willing to put in the time required to accomplish our mutual goals.
• 2+ years of experience in the HVAC industry preferred.
• Four-year degree preferred. Minimum: Associate degree in engineering technology or construction management preferred.
• Knowledge of the design and operation of the HVAC systems preferred.
• Familiar with the sales process, sales support, technical support, and customer service preferred.
• Experience with computers and web-based programs preferred.

IND124 QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS? Access to sought-after positions with leading employers Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers and we will never ask you to pay a fee! Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer.