MSP Program Manager

Job Description

Job Description

Overview
Atrium is seeking a highly motivated and experienced MSP Program Manager to join our team. This role is critical to the success of our Managed Services Program and requires an individual who can manage vendor relationships, oversee requisition management, and provide proactive, white-glove service to Hiring Managers. The ideal candidate will be a staffing subject matter expert with a deep understanding of VMS platforms and the nuances of working within an intense, fast-paced environment.

Additionally, this role demands a forward-thinking mindset, with a willingness to "sell" our services into new departments, although it is not a sales position. The successful candidate will be someone who thrives on improving processes and driving better outcomes. We are committed to delivering exceptional service and solutions that drive success for our client and their mission.

Responsibilities

• Oversee the performance and relationship management of staffing vendors, ensuring compliance with program guidelines and alignment with client expectations.
• Manage the end-to-end requisition process, ensuring timely and accurate fulfillment of staffing needs.
• Provide exceptional, white-glove service to Hiring Managers, anticipating needs, and delivering solutions with a high level of responsiveness.
• Serve as a subject matter expert on staffing solutions, advising managers on best practices, market trends, and effective strategies for talent acquisition.
• Identify opportunities to expand MSP services into new departments, effectively communicating the value proposition without a direct sales focus.
• Continuously evaluate and improve program processes, implementing changes that enhance efficiency, compliance, and satisfaction among stakeholders.
• Leverage in-depth knowledge of Vendor Management Systems to optimize program performance and drive better outcomes.

Qualifications

• Minimum of 3 years of experience within the Managed Service Provider industry on the client services side
• Strong understanding of VMS platforms, staffing strategies, and workforce solutions
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with both internal and external stakeholders
• Demonstrated ability to think critically and solve complex problems in a fast-paced environment
• Comfortable with ambiguity and change, with a proactive approach to learning and adapting to new processes
• High level of personal integrity and ethics, with a commitment to excellence and continuous improvements

Physical Requirements

• Ability to sit for extended periods of time
• Ability to commute to our clients office in Boston, MA on a hybrid schedule.

Education Requirements

• Bachelor's degree is required

Benefits

Atrium offers a comprehensive Atrium Care Package , available upon eligibility, including:

• 20 days of Paid Time Off (PTO)
• 11 paid holidays
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Pet Insurance
• Legal Benefits
• 401(k) Program with employer match
• Employee Assistance Programs

Employee Perks:

• Uncapped Commission
• Summer Fridays
• Flexible Work Schedule: Hybrid work schedule, 3 days a week on-site
• Vibrant company culture with monthly events and in-office amenities
• Employee Wellness Programs
• Employee Discounts through Working Advantage
• Professional Development Opportunities
• Commuter Benefit Program

COMPENSATION
Total compensation potential based on experience and performance will range from$65,000-$90,000.

About Atrium Founded in 1995, Atrium is a WBENC-certified leader in Extended Workforce Management and Talent Solutions, blending technology and human expertise to help leading brands reimagine how work gets done. Atrium delivers its market-leading solutions through four divisions: Talent Solutions, AtriumWORKS™, HR Advisory Services, and Atrium Innovation Research™ (AIR). All offerings integrate seamlessly to create flexible programs built for the evolving world of work. What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 1236