Director, Learning & Organizational Effectiveness

OverviewWhat you can expect! Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!Reporting to the Chief People Officer, the Director of Learning & Organizational Effectiveness provides strategic leadership in advancing enterprise-wide learning, talent development and organizational effectiveness. This role translates business priorities into integrated strategies that strengthen leadership capabilities, accelerate employee growth, enhance organizational agility and build capabilities required to achieve IEHP’s objectives. In close partnership with executive leadership, cross-functional business leaders and HR Business Partners, the Director shapes and executes initiatives that cultivate a future-ready workforce and foster a culture of continuous learning, leadership excellence, and organizational effectiveness.Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.Additional BenefitsPerksIEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.Competitive salaryState of the art fitness center on-siteMedical Insurance with Dental and VisionLife, short-term, and long-term disability optionsCareer advancement opportunities and professional developmentWellness programs that promote a healthy work-life balanceFlexible Spending Account – Health Care/ChildcareCalPERS retirement457(b) option with a contribution matchPaid life insurance for employeesPet care insuranceKey ResponsibilitiesProvide visionary leadership for enterprise-wide Learning and Development, Organizational Effectiveness, leadership development, and culture initiatives. Design and implement a comprehensive learning and development strategy that empowers employees and leaders with the essential skills, capabilities, and resources to advance organizational goals and address both current and emerging business prioritiesLead Learning and Development Partner function which serves as the primary learning consultant to assigned business areas, partnering with leaders to understand business priorities, identify capability and performance gaps, and recommend targeted development solutions. Ensure Learning and Development Partners build strong relationships with business leaders and collaborate closely with HR Business Partners and other HR functions to provide coordinated, business-aligned supportAssess enterprise learning needs and oversee the design, delivery, and evaluation of leadership, professional, technical, and enterprise learning solutions. Govern and lead talent development processes for team member and leadership levels, including assessments, succession planning, talent reviews, coaching, and individual development planning. Lead management development strategies, including onboarding, skills development, development programs, and facilitationProvide strategic leadership for organizational effectiveness initiatives that strengthen team effectiveness, leadership capability and effectiveness, organizational performance, change readiness, organizational capability, and alignment with business prioritiesPartner with HR and senior leaders on key talent and development processes, including succession planning, talent assessment, individual development planning, leadership assessments, and targeted development strategies. Direct the design and delivery of high-impact learning programs using modern adult learning practices, blended learning, digital content, and experiential developmentProvide oversight for enterprise culture programs and initiatives that strengthen employee connection, engagement, inclusion, opportunity, access, advancement, and organizational effectiveness. Oversee programs that improve equitable access to development, skill-building, and advancement opportunities across all roles and levelsProvide strategic oversight and governance for Employee Resource Groups and other culture-focused programs to ensure alignment with organizational values and business prioritiesEstablish and maintain effective learning architecture, including learning technologies, instructional design standards, facilitation practices, content strategy, intake processes, and learning governanceEstablish metrics and analytics to evaluate learning effectiveness, leadership development, organizational effectiveness, culture initiatives, participation, application, and organizational impactDevelop strategic partnerships with educational institutions, consultants, learning providers, and other external partners to expand organizational capability and access to high-quality development resourcesEnsure the quality, consistency, scalability, and cost-effectiveness of learning and organizational development solutions through disciplined needs assessment, design, implementation, evaluation, reinforcement, and continuous improvementDevelop and execute leadership development strategies that build current and future leadership capability and strengthen the talent pipelineProvide leadership, coaching, and development for team members supporting learning, organizational effectiveness, and culture initiatives. Lead department culture, provide strategic talent guidance, oversee performance and workforce planning, and drive effective change leadershipManage resources, priorities, vendors, and budgets to ensure high-quality, scalable, and cost-effective solutionsPerform any other duties as required to ensure Health Plan operations and department business needs are successfulQualificationsEducation & RequirementA minimum of eight (8) years of experience in the areas of Learning and Development, Organizational Development, Leadership Development, or Human Resource ManagementAt least four (4) years of experience at a leadership level in the area of Organizational Development, Human Resources, or Talent DevelopmentBroad experience/knowledge of Leadership Development best practices Experience in Process Improvement (LEAN, Six Sigma)Experience within a healthcare setting preferredBachelor’s degree in organizational development, human resources, industrial psychology, business administration, education, psychology, organizational leadership or a related field from an accredited institution requiredMaster’s degree in organizational development, human resources, industrial psychology, business administration, education, psychology, organizational leadership or a related field from an accredited institution preferredSHRM-SCP/SPHR, ICF Coaching Certification, Hogan Assessment Certification, MBTI Certification strongly preferredKey Qualifications Must have a valid California Driver’s licenseAdvanced knowledge and in-depth understanding of:Leadership and organizational development principlesAdult learning and instructional design practicesTalent and succession managementPerformance and employee developmentOrganizational change and effectiveness practicesLearning ecosystems, digital learning technologies and learning measurement methodologiesStrategic workforce developmentEmployee experience strategies and employee resource group governanceAwareness of emerging trends in Learning & Development technology, such as AI‑enabled learning, microlearning, capability academies, and skills‑based talent managementOrganizational strategy, operations, and key business driversAdvanced proficiency in:Strategic thinking and planningExecutive consultation and influenceLeadership and team managementProgram design and executionCoaching and talent developmentChange management and interpersonal skillsData analysis and decision-makingStakeholder management and collaborationFacilitation, negotiation, presentation, consultation, and communication (written and verbal)Translating organizational strategy into a cohesive enterprise learning and OE roadmapDesigning and interpreting learning analytics, leadership assessment data, organizational assessments, and engagement indicatorsManaging budgets, allocating resources effectively, and ensuring cost-efficient learning deliveryDemonstrated ability to:Lead enterprise-wide learning and development strategiesAssess organizational needs and recommend solutionsLead and develop high performing teamsManage multiple priorities and initiativesPresent learning strategies to small and large audiencesGuide the organization through cultural change, leadership transitions, strategic shifts, and modernization of learning practicesBuild strong cross functional partnershipsUse data to evaluate impact and guide decisionsDevelop creative solutions that address relevant business needs and support the culture and environmentCommunicate effectively across all levels of the organizationStart your journey towards a thriving future with IEHP and apply TODAY!Work Model LocationThis position is on a hybrid work schedule. (Monday & Friday - remote, Tuesday – Thursday onsite in Rancho Cucamonga, CA.)Pay RangeUSD $193,003.20 - USD $265,387.20 /Yr.Job SummaryCategory: Operational SupportPosition Type: Regular Full-TimeWork Model: Hybrid