Level 2 Field Technician - Telephony

Company :

• ConvergeOne (C1) is a global IT Services and Consulting company headquartered in Bloomington, Minnesota with about 2,300 employees.
• They provide managed cloud, cyber security, enterprises networking, data center, application and software development, security infrastructure, and hosted collaboration solutions.
• More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences.
• C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. We hold more than 5,600 technical certifications across thousands of engineers throughout North America and operate three Customer Success Centers.
• Specialties: Managed Services, Professional Services, Advisory Services, Cloud, Business Applications, Customer Experience, Modern Workplace, Cyber Security, Data Center, Enterprise Networking, Lifecycle Services, and Communication Platform as a Service.

Good afternoon, here is our first request for Ascension. We plan on having one of our techs onsite to act as Lead. Looking to have tech names identified by 9/16 for badging. Thank you!

Ascension Onsite Dispatch Request

Position : Level 1/2 Field Technician - Telecomm

***5 RESOURCES NEEDED TOTAL*** - THREE Tier 1s (phone placement, low level) and TWO Tier 2s (generic telephony knowledge).

Duration:

• Contract - 2 Weeks, Weeks of 9/23 AND 9/30, M-F, 8AM-5PM
• **There will be more of the same work in Michigan to come in October and ongoing, these people could become go-to's for this long term project!

Overview:

• Need five (5) L1 & L2 Field Tech resources in Saginaw, Michigan area to support a large telephony, infrastructure, & software/hardware refresh project at hospital site.
• Telephony site survey of the 4 hospitals/buildings included above, approximately 2,700 phones to be located.

SITE SURVEY - Onsite working as a team walking the floors of a hospital facility, identifying where all telecom devices are, working with healthcare clinicians who have little time to help us understand the layout (there's a switch or telecom device stuck in a drawer or hidden in a closet).

Requirements:

• 5+ years of Field Technician experience
• Solid phone placement and telephony knowledge
• Comfortable taking direction, following defined processes, can act in supervisory role if needed

Nice to Haves:

• They know their way around a switch room and closet to identify potential issues with installing new Avaya equipment.
• Has the skill to run cross-connects and simple cabling between the equipment and the wall field in the switch room.
• Knows the inner connectivity of wiring between switch and endpoint-someone who has Avaya knowledge and can rack and stack servers and gateways.

Interview Process:

• NO INTERVIEWS - Manager will review resumes and hire based off of experience and resume

Required Skills : Field Service,Field Engineering,Technical Support,Telecommunications,Project Management
Additional Skills : Technician