Telecommunicator

TelecommunicatorThe Telecommunicator takes emergency and non-emergency calls for the City, Fire, EMS, Police, Animal Control and Utility Departments; and dispatches appropriate emergency units. An incumbent in this position also greets and directs visitors; accepts walk-in payments for utility bills; and runs drivers' license and license plate numbers.Essential Job Functions• Answers phone/radio calls including 9-1-1 calls regarding emergencies; determines if emergency or non-emergency; and ascertains type of assistance needed.• Maintains communication concentration in life threatening, crisis situations, or when callers are irate, verbally abusive, hysterical, or minimally communicative.• Handles multiple calls simultaneously; makes split second decisions based on analysis of information and knowledge of emergency procedures.• Dispatches appropriate units (such as police, EMS, fire, utilities, etc.) and tracks unit locations; refers calls to other agencies or departments as needed.• Looks up information in files or computer data base; handles non-emergency City calls after normal business hours; and notifies City agencies of non-emergency calls from previous day.• Assigns incident number to incident and accident reports; compiles call sheets.• Enters information such as call notes, locations, involved persons and vehicles; updates as needed; and generates reports as requested.• Greets and directs visitors.• Hands out/receives various permit applications or open records requests to/from citizens; accepts walk-in payments for utility bills.• Files incident and defendant reports and citations; maintains files for Class C warrants and TCIC/NCIC entries.• Runs license plates and driver license numbers as requested.• Issues Firing Range key to agency representatives as necessary.• Performs monthly equipment checks on a wide range of electronic equipment.• Attends training sessions and employee meetings; travels to other cities to attend required schools and training.