UX Researcher

Summary At Jewelers Mutual, our customers' needs are the foundation of everything we build. As we continue to expand our products and services, the ability to deeply understand our users becomes more critical than ever. To push innovation and dominate the competition, we must align design decisions with user insights to ensure our solutions not only meet but exceed customer expectations.

The UX Researcher is a pivotal role to bridge the gap between business goals and user needs. By bringing a data-driven understanding of our customers' behaviors, motivations, and pain points, this role will enable us to build products that deliver measurable business results while creating a seamless, user-centered experience. Investing in this role ensures that we add focus to solving real customer problems, driving innovation, and increasing customer satisfaction.


Why Jewelers Mutual Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

What You'll Do

Design Lab Operations

• Set up and maintain the physical design lab space with necessary equipment and technology.
• Schedule testing sessions and coordinate with internal teams and external participants.
• Manage participant recruitment, screening, and compensation.
• Ensure lab equipment (cameras, recording software, observation room) functions properly.
• Maintain organized archives of test recordings and research materials.

Conduct User Research

• Run moderated and unmoderated usability tests with prototypes and live products (both in-lab and remote).
• Conduct user interviews to understand behaviors, workflows, and pain points.
• Facilitate card sorting, tree testing, and other evaluative research methods.
• Observe and document how users interact with designs in real-time.
• Take detailed notes and compile video highlights from testing sessions.

Reporting & Collaboration

• Create clear, concise reports summarizing usability findings and recommendations.
• Present research findings to UX designers, product managers, and stakeholders.
• Collaborate with designers to refine test plans and research protocols.
• Work with the UX team to prioritize which designs need testing.
• Maintain a research repository documenting past studies and findings.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring

• 2+ years of conducting UX research in-house.
• Bachelor's degree or equivalent education/and or experience in UX research or similar will be considered.
• Highly skilled in qualitative research methods.
• Ability to think strategically regarding the application of data and research.
• Strong problem-solving capabilities, turning constraints into opportunities.
• Detail-oriented and able to work independently.
• Ability to communicate research insights in compelling, memorable ways that drive clear action.
• Ability to understand and relate to users' needs and perspectives
• A talent for identifying opportunities in user flows.
• Ability to forge strong partnerships with product managers, designers, and cross-functional stakeholders.
• Ability to prioritize time between multiple projects, and be flexible, adapting to changing priorities.

Nice to Have

• Direct experience conducting design research across different types of methodologies (qualitative, quantitative, exploratory, generative).

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting View email address on click.appcast.io

Equal Opportunity Employer
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