Dental Patient Relations Coordinator

Dental Patient Relations Coordinator

Endodontic Associates Dental Group is seeking a Dental Patient Relations Coordinator to join our team. In this role, you will help patients move forward with recommended dental treatment by providing proactive follow-up, coordinating care, and serving as a trusted resource throughout their treatment journey. Working closely with doctors and clinical teams, you'll answer basic treatment questions, assist with scheduling, coordinate medical clearances, and help remove barriers that may prevent patients from receiving timely care - all while delivering an exceptional patient experience.

Schedule: Full Time, Monday-Thursday

Responsibilities

• Review reports of patients with diagnosed but unscheduled treatment.
• Contact patients by telephone, email, text or other approved methods of communication.
• Make appropriate changes in practice management software in patient's chart and on schedule.
• Follow up with patients that have not cancelled or failed to schedule appointments.
• Contact patients or referring dentists when waiting on medical clearances for treatment.
• Maintain a professional, compassionate, healthcare centered approach during all interactions.
• Schedule existing patient appointments.
• Coordinate treatment appointments across multiple different locations.
• Maintain waitlists and call back lists.
• Coordinate with front office teams for continuity of patient care.
• Appropriately document all patient interactions in practice management software program.
• Understand and discuss approved payment options and insurance participation.
• Build trust and rapport with patients through professional communication.
• Demonstrate genuine concern for patient health and wellbeing.
• Support practice initiatives designed to improve patient care and treatment acceptance.
• Collaborate effectively with doctors, clinical teams and administrators.
• Contribute to a positive team culture.
• Please note that additional responsibilities may be assigned.

Qualifications

Requirements

• High school diploma or equivalent
• Minimum of one year customer service, healthcare, scheduling or patient-facing experience

Preferred Skills

• Dental office experience
• Treatment coordination or scheduling experience
• Knowledge of dental insurance and financing options
• Call center or patient outreach experience

We Offer

• Competitive Compensation
• Benefits Package: Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time Off, Paid Holidays and much more!

Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range for this role is $20-$25 per hour. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.