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Senior CX Specialist: Escalations & Cross-Functional Impact

Quince

Quince is seeking a Senior Customer Experience Specialist to join our Customer Experience team in Salt Lake City. You will move beyond ticket resolution to become a category authority—owning complex escalations, identifying systemic improvements, and driving operational excellence. In this role, you'll own escalated cases, collaborate with product, quality, and operations, and develop deep product expertise within your category. #J-18808-Ljbffr Quince

Vacancy posted 2 days ago
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