Business Analyst

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.


Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

We are seeking a highly motivated Business Analyst to support mortgage operations, system enhancements, workflow automation, and regulatory compliance initiatives within a fast-paced banking environment. This role serves as a key liaison between business users, operations teams, compliance, IT, and third-party vendors to deliver scalable solutions that improve efficiency, accuracy, customer experience, and operational controls. The ideal candidate will have experience with mortgage lending systems, business process analysis, workflow automation, reporting, and user support. Experience with loan
origination systems such as ICE Encompass is strongly preferred.

Responsibilities

Business Analysis & Process Improvement

• Gather, analyze, and document business requirements for system enhancements,
  workflow changes, and operational initiatives.
• Partner with mortgage operations, underwriting, funding, compliance, secondary
  marketing, servicing, and IT teams to identify process improvement opportunities.
• Translate business needs into functional specifications, process flows, business
  rules, and testing scenarios.
• Evaluate operational inefficiencies and recommend automation or workflow
  optimization solutions.
• Support implementation of workflow automation, system integrations, and digital
  transformation initiatives.

System Administration & Support

• Support and maintain mortgage lending platforms including ICE Encompass Desktop/Web environments.
  • Configure and maintain:
  • Business rules
  • Input forms
  • Milestones
  • Custom fields
  • Workflow automation
  • Notifications
  • Reporting logic
  • Coordinate quarterly system releases, regression testing, and production
    deployments.
  • Troubleshoot system issues and provide timely support to end users.
  • Work with vendors and internal technology teams to resolve system defects and
    enhancement requests.

Reporting & Data Analysis

• Develop operational reports, dashboards, and KPI metrics using SQL, reporting
  tools, or business intelligence platforms.
• Analyze loan pipeline trends, SLA performance, operational bottlenecks, and
  exception reporting.
• Assist management with executive reporting and operational analytics.
• Validate data integrity and support audit or compliance review requests.

Compliance & Risk Management

• Support implementation of regulatory and compliance changes affecting mortgage
  operations.
• Assist with HMDA, disclosures, audit remediation, and policy-driven system
  updates.
• Ensure system configurations align with internal controls, risk appetite, and
  operational procedures.
• Maintain documentation for system changes, testing evidence, and production
  releases.

Testing & Project Management

• Perform user acceptance testing (UAT), regression testing, and validation of new
  system functionality.
• Create and maintain test plans, test scripts, and implementation documentation.
• Participate in project planning meetings and coordinate cross-functional
  implementation activities.
• Monitor project timelines, deliverables, and post-production support activities.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Business, Finance, Information Systems, Computer Science,
  or related field.
• 3+ years of Business Analyst experience within mortgage banking, financial
  services, or lending operations.
• Strong understanding of mortgage lending processes and lifecycle.
• Experience writing business requirements, process documentation, and test plans.
• Strong analytical and problem-solving skills.
• Experience with SQL, reporting tools, or data analysis.
• Excellent verbal and written communication skills.
• Strong organizational skills with ability to manage multiple priorities.

Preferred Qualifications

• Experience with ICE Encompass administration or configuration.
• Knowledge of mortgage compliance and regulatory requirements (HMDA, TRID,
  ECOA, etc.).
• Experience with workflow automation, APls, or system integrations.
• Experience supporting enterprise system upgrades or implementations.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $20.00/Hr. - USD $30.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.