Claim Support Assistant

Are you detail‑oriented, dependable, and passionate about helping others? As a Claims Support Assistant, you’ll provide essential administrative and customer support that keeps our claims operations running smoothly. You’ll work closely with claim staff, assist customers with questions, and help ensure timely, accurate claim handling—all while making a meaningful difference for people when they need it most. Schedule: Monday-Friday 8:45am-5:00pm Essential Duties and Responsibilities: Provides administrative claim support assistance to internal claim staff to assist in day-to-day operations which may include, but are not limited to; transcription of statements, making phone calls to vendors, lienholders or others, emailing or faxing supporting documents, and properly noting claim files. Serve as a liaison between claim staff and customers to answer basic claim questions or by use of internal systems such as Teams, telephone or Outlook. Directly support the claims CAT plan by answering phones and taking first notice of loss claims. Provide vendor access to new hires. Perform open and closed file transfers to and from claim staff from one supervisor team to another, or similar tasks within ClaimCenter. Provide ongoing assistance by entering or fixing vendor data to properly route into Claim system or for reporting accuracy. Perform all other duties as assigned by General Claims leadership in support of claim’s operations. Required Qualifications: High school diploma or GED. Excellent verbal and written communication skills. Superior listening skills. Strong multi-tasking, problem solving and organizational skills. Ability to deliver a high-quality customer service experience while showing empathy and kindness to customers in need. Technical aptitude, including working knowledge with Microsoft Office. Ability to work independently or in a team environment. Reliable, with high integrity and strong work ethic. Preferred Qualifications: Bilingual skills are a plus. Compensation: Salary is commensurate with experience and credentials. Pay Range: $42,577-$49,488 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve. We have been named a Forbes America’s Best-in-State Employer for five consecutive years. Come join us! It’s time for you to make a difference on our remarkable team.