Universal Assistant Manager

Job Description

Job Description

Universal Assistant Manager 

Company Overview: 

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. 

Job Duties and Responsibilities: 

The Universal Assistant Manager supports the Store Manager in motivating and inspiring the team to achieve store productivity goals. They assist in analyzing week-to-date, period-to date, and year-to-date sales, and develop action plans to drive top-line sales. Under general supervision, they manage both perishable and nonperishable departments, ensuring effective inventory management, attractive and profitable merchandise presentation, and high-quality customer service. They ensure a safe working environment and protect company assets according to required procedures

. • Fully understands all policies, procedures, standards, specifications, guidelines, and training programs.

• Supports store and fulfillment center operations to meet sales goals.

• Builds strong employee and customer relations and promotes a positive store culture. 

• Maintains effective communication with the management team and store employees. 

• Manages perishable and nonperishable departments, including hiring, training, and developing department employees

• Supervises store employees' performance, provides ongoing performance management, training, and conducts timely formal performance appraisals for direct reports.

• Provides leadership and motivation within the store, promoting our guiding principles, core values, vision, and strategy.

• Controls store expenses through proper ordering and care for supplies and equipment.

• Ensures store appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained.

• Utilizes company tools such as financial reports, average cost inventory systems, scheduling, productivity, ordering, and business information systems.

• Observes and corrects unsafe conditions that could cause associate or customer accidents.

• Records and reports employee and customer accidents according to policies and procedures.

• Ensures all customers feel welcome and receive responsive, friendly, and courteous service at all times.

• Achieves company objectives in sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and creating a positive, productive work environment. 

• Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with store policies. 

• Steps into various positions as required to maintain excellent customer service and efficient store operations.

• Prepares all required paperwork, including forms, reports, and schedules in an organized and timely manner.

• Ensures all equipment is kept clean, safe, and in excellent working condition through personal inspection and preventative maintenance programs.

• Verifies that products are received in correct unit count and condition, and deliveries are performed in accordance with receiving policies and procedures.

• Creates and monitors employee schedules based on anticipated business activity, ensuring all positions are staffed as needed and labor cost objectives are met. 

• Administers prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures. 

• Complies with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements for the store, employees, and customers. • Conducts store marketing, advertising, and promotional activities and campaigns.

• Evaluates employee performance, arranges staff training, and develops programs to advance skills.

• Ensures all employees understand and work towards KPIs and upsell targets. 

Required Qualifications:

• High school diploma or equivalent degree. 

• At least 2+ years of management experience.

• Must be 18 years or older. 

• Must be able to lift 25-50 pounds.

• Fluency in English. 

• Fluency in any Eastern European language and/or Spanish. 

• Ability to interpret, understand, follow instructions, and solve problems

• Able to work well with others as a team member.

• Possess math skills and the ability to operate a cash register or POS system. 

• Able to work in a standing position for long periods (up to 10 hours). 

• Able to work 50 to 60 hours per week.

• Must have strong interpersonal and communication skills, and the ability to stay calm and polite under pressure.

• Knowledge of food and beverage service, involving at least three years of front-of-the-house operations and/or assistant management experience.

• Valid forklift certificate or willingness to obtain this certificate within 3 months of employment. 

• ServSafe certificate or willingness to obtain this certificate within 3 months of employment. 

• A passion for serving people