Front Desk Agent

Front Desk ClerkWe are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.Responsibilities:Handle guest check-ins and check-outs, including verifying reservation details and collecting paymentAnswer and route calls, including taking messages and transferring calls as neededHandle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate recordsEnsure that the front desk area is clean and organized at all timesProvide excellent customer service to guests, including assisting with questions and needs and handling complaints and concernsOther duties as assignedQualifications:Minimum of 1 year of experience as a front desk clerk or in a customer service roleStrong communication and customer service skillsAbility to multitask and handle a high-volume workloadProficiency with computer systems and software, such as Microsoft Office and property management systemsFluency in English is required; additional language skills are a plusPerks:Competitive salaryPaid time offMedical, dental, and vision insurance401(k) retirement plan (US only), Employer RRSP match (Canada only)Professional development opportunitiesPositive and supportive work environment