DISPATCHER

Dispatcher

A Dispatcher, under the supervision of a manager, is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extra-curricular activities of students for our clients. The Dispatcher has significant, daily contact with all levels of Company personnel and as necessary. This position requires considerable judgment, diplomacy and discretion and the ability to communicate clearly. The Dispatcher deals regularly with sensitive and/or confidential information and therefore must exercise extreme care in maintaining confidentiality and privacy.

Duties/Responsibilities:

Communicating with schools, parents, drivers and aides;

Answer telephone inquiries and communicate on two-way radio

Assist manager with ensuring employees report to work as scheduled and all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc. using software and maps;

Observe and track route timing; Assist in developing routes, busloads, bus stops and schedules when necessary

Read and follow established School District contracts

Report concerns, violations or issues to the Operations Manager or Supervisor

Keep records and submit reports, including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data;

• Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law.

Assist the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping

May handle back up driver duties or perform miscellaneous clerical/office duties while buses are in route.

Be on-call for emergencies and weekends as needed;

Work closely with Operations, Safety, Training and Fleet Maintenance departments

Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general

Assist manager with monthly billing, payroll, account receivables, account payables and month end requirements

May assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel

May assist manager in disciplinary matters and overseeing yearly road test evaluations

May assist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings

Responsible for carrying out all STA policies and State & Federal applicable regulation.

Knowledge and implementation of contents of School District contracts

Communicating with schools regarding calendars, complaints, bus incidents

Assist manager in development of charter business during non-school days and summer months

All other duties as assigned by Management

Required Skills/Abilities-Essential Functions:

Excellent Customer Service Skills and Interpersonal Skills

Intermediate Computer skills including entire Microsoft office suite

Ability to learn new skills, systems and software

Ability to prioritize tasks

Thrive in a fast-past environment

Ability to comprehend and follow oral and written instructions

Ability to establish and maintain effective working relationships with supervisor and co-workers

Ability to deal with problems and find solutions

Must have knowledge of Federal and State regulations

Proficient reading, writing, grammar, and mathematics skills

State-Required Commercial Drivers License with Passenger and School Bus Endorsements

o State specific requirements:

State of California Class B Commercial Drivers License with Passenger Endorsement

State of California special Drivers Certificate for School Bus

Current report of Physical Examination (DL51 and DL51A)

Current report of Driver Physical Examination

Demonstrated proficiency in the operation of assigned vehicles. May include extra equipment such as wheelchair lifts, and air brakes under all road and weather conditions

Ability to safely operate a motor vehicle as evidenced by a good driving record

Ability to physically perform the essential functions of the job

While performing the duties of this job, the employee may work in outside weather conditions and be exposed to heat, cold, wet and/or humid weather conditions

The noise level in the work environment is moderately loud

Attend work on a regular and dependable basis

Ability to successfully pass state and/or federal required Background Checks

Ability to perform the essential functions of the job

Ability to comply with all policies and procedures established by company

Education and Experience:

High School Diploma or equivalent

Basic knowledge of radio dispatch equipment

Six months to one year related experience and/or training; or equivalent combination of education and experience.

At least 1 year experience in Customer Service position

Valid CDL or ability and willingness to obtain one within 90 days of employment

Must be at least 21 years of age with 3 years of driving experience

Certificate of training in first aid and CPR, if required by local contract

A first aid endorsement on the special driver's certificate or a certificate of training in first aid and a certificate of training for CPR, if required by local contract

Physical Requirements:

Physical Tasks:

Climbing, Rarely

Walking, Occasionally

Pushing/Pulling, Rarely

Reaching, Rarely

Repetitive Motions, Frequently

Sitting, Frequently

Talking, Frequently

Seeing, Frequently

Hearing, Frequently

Stooping/ Stretching, Occasionally

Standing, Occasionally

Lifting, Occasionally

Combination of Above, Rarely

Frequency:

Rarely (1% of the time or less)

Occasionally (2-15% of the time)

Regularly (16-40% of the time)

Frequently (41-100% of the time)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.