2nd Shift Guest Services Representative

As a 2nd Shift Guest Services Representative at Rolling Hills Hospitality, you'll be pivotal in crafting unforgettable experiences for our guests. Your efforts ensure each guest feels genuinely welcomed and leaves with a smile. You'll be the main point of contact, maintaining our high service standards and boosting guest satisfaction. We believe in a supportive work environment where caring for our team leads to exceptional guest service. Join us in a dynamic role, surrounded by a culture that values thoughtful hospitality and business-minded thinking. With guidance from experienced leaders, you'll have the chance to grow professionally and contribute to the success and development of our team. Let's work together to create a welcoming atmosphere for our guests and make each visit memorable. Responsibilities: • Welcome guests with a warm smile and ensure they feel valued from the moment they arrive • Efficiently manage check-in and check-out processes, ensuring accuracy and a seamless experience for guests • Respond promptly to guest inquiries and requests, providing clear and helpful information to enhance their stay • Collaborate with team members to maintain a clean, organized, and inviting lobby area • Monitor guest feedback and proactively address any concerns to ensure satisfaction and loyalty • Assist in coordinating guest services, such as transportation and special accommodations, to meet individual needs • Maintain up-to-date knowledge of local attractions and services to offer personalized recommendations to guests Qualifications: Additional Qualifications • Strong customer service skills with a commitment to delivering exceptional guest experiences • Effective problem-solving abilities with a proactive and solution-oriented mindset • Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members • Highly organized with the ability to manage multiple tasks in a fast-paced environment • Strong time management skills and the ability to prioritize responsibilities efficiently • High level of attention to detail and accuracy in all tasks • Basic computer proficiency, including data entry and typing skills • Ability to stand and remain active for extended periods (up to 8 hours per shift) • Availability to work a flexible schedule, including weekends and holidays Position Details: • Full-time, 2nd shift (3:00 PM – 11:00 PM) Preferred Qualifications: • Experience with hotel property management systems, such as FOSSE, is preferred but not required Compensation: $14 - $15 hourly

• Welcome guests with a warm smile and ensure they feel valued from the moment they arrive • Efficiently manage check-in and check-out processes, ensuring accuracy and a seamless experience for guests • Respond promptly to guest inquiries and requests, providing clear and helpful information to enhance their stay • Collaborate with team members to maintain a clean, organized, and inviting lobby area • Monitor guest feedback and proactively address any concerns to ensure satisfaction and loyalty • Assist in coordinating guest services, such as transportation and special accommodations, to meet individual needs • Maintain up-to-date knowledge of local attractions and services to offer personalized recommendations to guests