Personal Computer Technician

The PC Technician provides Tier 2 technical support for end‑user computing, resolving escalated incidents, and fulfilling service requests to ensure reliable and secure technology operations across the organization. Responsibilities Provide Tier 2 troubleshooting and incident resolution for hardware, software, and conferencing systems. Process incidents and requests via Jira Service Management (or similar ITSM tools). Install, configure, and support desktops, laptops, peripherals, printers, and video conferencing equipment. Perform software deployments, OS upgrades, and endpoint configuration. Deliver deskside and remote support, including break/fix and conference room technology support. Provision and manage end‑user hardware and accessories. Track technology assets through their lifecycle and maintain accurate CMDB and inventory records. Participate in IT projects such as device refreshes, migrations, and infrastructure or application upgrades. Document solutions, procedures, and best practices; follow IT security and operational policies. Qualifications 2+ years of experience in desktop support, IT support, or service desk environments. Strong knowledge of Windows/macOS, Microsoft 365, and enterprise applications. Experience with endpoint management tools (Intune, SCCM, JAMF, etc.). Familiarity with ITSM platforms (Jira, ServiceNow, etc.). Basic networking knowledge (TCP/IP, VPN, Wi‑Fi). Excellent communication and customer service skills. Preferred CompTIA A+, Network+, Microsoft/Apple certifications; enterprise IT environment experience; conferencing platform support (Teams/Zoom Rooms). Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Benefits & Perks Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr