Assistant Manager

Assistant ManagerWe are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.Responsibilities:Operational Support:- Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.- Implement and enforce company policies and procedures to ensure efficient operations.- Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.- Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.- Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.Customer Service:- Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.- Assist management to resolve customer issues and complaints in a timely and satisfactory manner.- Assist in training and guide staff members on delivering excellent customer service.- Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.Staff Supervision and Training:- Assist in training new team members.- Provide ongoing coaching, guidance, and performance feedback to the crew members.- Partnering with Site Manager on employee performance and productivity.- Foster a positive and collaborative work environment, promoting teamwork and employee morale.Safety and Compliance:- Ensure employee compliance with all safety regulations and company policies while on duty.- Conduct regular safety inspections and implement corrective measures as needed.- Assist in training staff on safety protocols and procedures.- Maintain accurate records of incidents, accidents, and safety-related activities.Administrative Tasks:- Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.- Assist in budgeting and monitoring expenses to ensure financial targets are met.- Assist in the customer claims process, including documentation, de-escalation, and approval/denial.Other duties as assignedRequirements- High school diploma or equivalent- Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.- Strong leadership and management skills, with the ability to motivate and inspire a team.- Excellent communication and interpersonal skills.- Strong problem-solving and decision-making abilities.- Proficient in using computer systems and software for administrative tasks.- Ability to work flexible hours, including weekends and holidays.- Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning- Must be willing to work in hot/cold weather conditions if necessaryBenefits:- Competitive Pay- Paid Time Off- Flexible Hours- Commissions- Health, Dental, and Vision insurance- 401K Match- Parental LeaveJoining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you.