Revenue & billing analyst

Revenue & billing analyst Where do we hire from? Check that your country appears on this page . For this role, you’ll have at least 5 hours daily overlap with our UK-based Finance team. Hi there, I'm Rene Pavlides, Head of Finance at TestGorilla. I’m excited to more about the Revenue & Billing Analyst role and our team. About TestGorilla At TestGorilla, we're on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we’re building the world's leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We’re all AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we’re now unlocking the next phase of our scale-up journey - where you'll play an instrumental role in creating a world where skills matter most! About the role As our Revenue & Billing Analyst , you'll own the financial side of TestGorilla's customer lifecycle: billing, accounts receivable and collections, plus the reconciliations and reporting that keep our revenue numbers trustworthy. You'll join a lean, three-person, AI-empowered Finance team, working directly with our Head of Finance and Senior Financial Controller, with lasting and broad ownership from day one. You'll turn the customer and billing knowledge you build day to day into sharper reporting and practical process improvements. Billing, AR, collections and reconciliation are core, permanent responsibilities. As you learn our systems and reporting definitions, you'll take ownership of MRR/ARR reporting with support from the team, and improve the manual workflows behind it.

Responsibilities In this role, your responsibilities will include: - Upholding TestGorilla's behaviors and fostering an inclusive, supportive culture. - Owning customer billing end to end, including invoicing, subscription changes, payment queries, refunds, failed payment recovery, credit notes and corrections within agreed approval limits, and working with Customer Success on complex or sensitive billing cases. - Owning accounts receivable, collections and dunning (via Upflow), resolving failed payments and billing disputes directly with customers. - Getting to the root cause of recurring billing issues and fixing the underlying process, rather than just resolving individual cases as they come up. - Owning reconciliations across billing, payments, subscription reporting and the ledger, explaining timing and definition differences, and producing MRR/ARR movement reporting and analysis that helps Finance understand what has changed and why. - Improving and introducing Finance automations around AR, billing and reporting, and moving routine work towards exception-based processing. - Supporting billing platform, pricing and packaging changes from a Finance perspective: defining requirements, testing outcomes and monitoring exceptions, and partnering with Product and Engineering when a technical change is needed. What you'll bring We're looking for someone who: - Is passionate about TestGorilla's mission to help one billion people find their dream jobs. - Has excellent written and verbal communication skills in English. - Thrives in a high-autonomy, async-first, remote-only environment. - Has personally owned customer billing and AR or collections, including investigating exceptions and following issues through to resolution. - Has personally resolved complex customer billing or payment issues directly with customers. - Has experience with customer billing in a subscription or other recurring-revenue business. - Is skilled at reconciliation, and able to independently work through why two financial or customer datasets don't agree.