Workforce Management Analyst
Figure
Figure in Reno, NV is seeking a senior WFM analyst to lead forecasting and capacity planning for our contact center, leveraging NICE WFM and advanced Excel to improve accuracy and efficiency. You will partner with cross-functional teams, monitor staffing against SLAs, and document SOPs while driving data-driven decision making. Bonus eligibility is included and relocation is not specified. #J-18808-Ljbffr
Vacancy posted 16 hours ago
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