Lead Developer - Amazon Connect
Northbay-Solutions
Experience: 8+ Years Location: Remote – India Employment Type: Full-time About the Role We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect. The role is fully remote and ideal for a senior engineer with strong technical depth in AWS cloud telephony and customer engagement platforms . Key Responsibilities Architect and implement Amazon Connect solutions for call center operations. Develop IVR workflows , custom integrations, and serverless backends using AWS Lambda. Collaborate with global teams to build, test, and deploy production-ready contact center applications. Leverage AWS native services for scalability, security, and performance optimization. Lead technical discussions, provide code reviews, and ensure best practices across development cycles. Required Skills & Experience 8+ years of total IT experience with a strong development background. 3+ years of experience working on Amazon Connect implementations. Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway). Strong understanding of telephony concepts , call routing, and SIP protocols. Experience integrating contact center systems with CRM or ERP solutions . Preferred Qualifications Knowledge of AI/ML integration , chatbots, or voice bots using Amazon Lex. Hands-on experience with automation, monitoring, and analytics tools for contact centers. #J-18808-Ljbffr Northbay-Solutions
Vacancy posted 2 days ago
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