Front Office Manager

Job Description Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service. What You Will Be Doing Lead daily front office operations, including staff supervision and scheduling Train, coach, and develop front desk and guest service team members Oversee check ins, check outs, reservations, and billing accuracy Resolve escalated guest concerns and service issues professionally Ensure compliance with hotel policies, brand standards, and procedures Monitor financial processes such as cash handling and end of day reporting Communicate effectively with housekeeping, engineering, and leadership Support hiring, performance reviews, and team development Maintain a welcoming, efficient, and service focused front office environment. What Makes You You Previous hotel front office leadership experience required Strong communication, leadership, and problem solving skills Organized, dependable, and detail oriented Comfortable using hotel systems, reporting tools, and front office processes Able to multitask and maintain professionalism under pressure Passionate about hospitality and creating excellent guest experiences Flexible to work any shifts, including holidays and weekends. PTO, Medical, Dental, Vision and 401K. $60,000-$70,000 This company is an equal opportunity employer. frnch1