Business Operations Analyst

About Overwatch Mission Critical Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC) , delivering construction professional services, talent acquisition, and general contractor solutions within the mission-critical infrastructure industry. Our focus is the construction and management of state-of-the-art data centers, executed with the precision and reliability this industry demands. From high-end engineers to seasoned field professionals, we deploy the talent needed to bring complex infrastructure to life. At Overwatch, it’s more than a job — it’s purpose. Role Overview Overwatch is seeking a Business Operations Analyst to support and scale U.S. operations across the mission‑critical construction lifecycle. This role will support operational efficiency through data analysis, process mapping, workflow improvement, systems support, and cross-functional execution . The Business Operations Analyst will partner closely with Sales, Finance, HR, Legal, Recruiting, and Operations to improve visibility, reduce manual work, strengthen process controls, and help build scalable operating infrastructure. This is a hands‑on role for someone who is not only analytical, but also builder‑minded — someone comfortable documenting workflows, identifying gaps, improving handoffs, supporting low‑code automation, and turning operational problems into practical, repeatable solutions. The ideal candidate is highly organized, technically curious, process‑oriented, and comfortable working across tools such as Microsoft 365, SharePoint, Excel, Power Automate, Smartsheet, Salesforce, GEM, and related business systems . Key Responsibilities Operational Analysis & Reporting Develop and maintain dashboards, trackers, KPIs, and reporting to monitor business performance. Analyze operational data to identify trends, gaps, bottlenecks, rework, and improvement opportunities. Prepare leadership‑ready reports, summaries, and presentations. Translate operational data into clear insights, risks, and recommended actions. Support recurring operating reviews by improving visibility into workflow status, ownership, and performance. Process Mapping & Workflow Improvement Document current‑state workflows across business functions, including inputs, outputs, owners, handoffs, systems, and decision points. Build future‑state process maps that improve clarity, consistency, scalability, and control. Identify process breakdowns, duplicate work, manual effort, unclear ownership, and avoidable rework. Assist in standardizing SOPs, intake processes, approval paths, status definitions, and operating procedures. Support continuous improvement initiatives using practical lean, root‑cause, and process improvement methods. Systems, Tools & Automation Support Support the design, testing, and maintenance of operational workflows using tools such as Power Automate, SharePoint, Microsoft Forms, Teams, Excel, Smartsheet, Salesforce, and GEM. Help translate business requirements into system logic, field requirements, workflow rules, trackers, and automation steps. Assist with testing, troubleshooting, and documenting Power Automate flows and related process automations. Support UAT, gap analysis, issue tracking, and process validation for new or updated systems. Partner with stakeholders to improve data quality, workflow visibility, and system adoption. Client Onboarding & Operational Support Support onboarding processes for new client accounts, ensuring milestones, dependencies, documents, and deliverables are tracked and completed. Coordinate documentation and handoffs across Sales, Finance, Legal, HR, Recruiting, and Operations. Monitor onboarding timelines and proactively identify risks, blockers, or delays. Support ongoing account operations to ensure accuracy, continuity, and process discipline. Cross‑Functional Coordination Partner with internal teams to ensure alignment and smooth execution of operational initiatives. Facilitate communication across departments by clarifying owners, next steps, timelines, and dependencies. Support vendor coordination, procurement tracking, compliance activities, and operational follow‑through as needed. Help create structure in ambiguous situations by organizing information, defining process steps, and improving visibility. Qualifications & Experience 2–4+ years of experience in Business Operations, Process Improvement, Data Analysis, Project Coordination, Systems Support, or a related field. Strong analytical and problem‑solving skills with the ability to interpret data and identify operational implications. Experience documenting workflows, process maps, SOPs, requirements, or cross‑functional procedures. Proficiency with Excel and Microsoft 365 tools. Familiarity with Power Automate, SharePoint, Microsoft Forms, Teams, Smartsheet, Salesforce, GEM, or similar business systems. Experience supporting process improvement, workflow automation, system implementation, UAT, reporting, or operational controls. Comfortable working in fast‑paced, cross‑functional environments with shifting priorities. Experience in construction, data centers, staffing, recruiting operations, or mission‑critical infrastructure is a plus. Preferred Technical Experience Power Automate flow support, troubleshooting, or basic build experience. SharePoint list configuration, field management, views, and permissions awareness. Microsoft Forms, Teams approvals, notifications, and workflow routing. Process mapping tools such as Lucidchart, Visio, Miro, or similar. Dashboarding or reporting experience in Excel, Smartsheet, Power BI, Salesforce, or similar tools. Experience translating business requirements into workflow logic, system fields, and test scenarios. Ideal Candidate Attributes Builder‑minded: enjoys creating better processes, trackers, automations, and operating tools. Process‑oriented: thinks in terms of workflows, handoffs, ownership, controls, and measurable outcomes. Technically curious: comfortable learning systems and troubleshooting workflow issues. Highly organized: able to manage details, documentation, follow‑up, and competing priorities. Analytical: can turn data, process gaps, and stakeholder input into practical recommendations. Execution‑focused: follows through, closes loops, and escalates issues before they become larger problems. Collaborative: works well across Sales, Finance, HR, Legal, Recruiting, and Operations. Comfortable with ambiguity: able to bring structure to unclear or evolving business needs. Continuous improvement mindset: looks for ways to reduce waste, simplify work, and improve repeatability. Why Overwatch Opportunity to support critical infrastructure projects at scale. High‑growth environment with direct exposure to operational leadership. Ability to help build scalable processes, systems, and workflows from the ground up. Hands‑on role with visible impact on business execution, efficiency, and operational discipline. Mission‑driven culture focused on excellence, accountability, and execution. Benefits Overwatch Construction offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan, paid time off, and relocation assistance available. OVERWATCH is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. OVERWATCH considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr Overwatch-Mission-Critical