Deputy Director, Operations and Quality Assurance

**CANDIDATES MUST BE PERMANENT IN THE CIVIL SERVICE TITLE OF "ASSOCIATE STAFF ANALYST" TO BE CONSIDERED** The New York City Department of Youth and Community Development (DYCD) invests in a network of community – based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. The Office of Human Resources (OHR) is responsible for the agency's human capital administration, which includes employment and recruitment, human resources, civil service administration, employee and labor relations, training and professional development, timekeeping & payroll, employee benefit programs, performance management, employee recognition, agency-wide events, and partnering with citywide and oversight agencies to facilitate the agency's workforce management business needs. The Office of Human Resources (OHR) seeks a highly motivated individual to serve as a Deputy Director, Operations and Quality Assurance. As Deputy Director, Operations and Quality Assurance, the selected candidate will perform analytical and administrative functions in support of DYCD’s human resources operations and provide analytical support, quality assurance, and operational coordination in furtherance of the agency's human resources objectives. Reporting directly to the Chief Human Resources Officer, the Deputy Director, Operations and Quality Assurance duties will include but not be limited to the following: Process Improvement and Project Management Review existing HR workflows to identify inefficiencies, duplication, and opportunities for improvement Lead or coordinate projects designed to improve service delivery and quality control Develop and update standard operating procedures, process documentation, checklists, and quality control tools Establish project milestones, assign responsibilities, and monitor implementation Recommend strategies to reduce processing errors, improve turnaround times, and strengthen internal controls Quality Assurance and Compliance Evaluates the accuracy, completeness, and timeliness of HR processes Identifies discrepancies and procedural deficiencies; develops recommendations and corrective action plans Assist with internal quality assurance audits and compliance assessments involving HR operations; coordinate with relevant HR work units to resolve outstanding issues Recommend preventive measures to strengthen accountability and reduce recurring errors Records Management Maintain personnel records, and ensure proper handling of confidential personnel information; and compliance with applicable records-management requirements Create and maintain an organized digital filing system Prepare documentation and reports in response to authorized information requests and audits Assist with confidential special projects Perform other duties as assigned ASSOCIATE STAFF ANALYST - 12627 Minimum Qualifications 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or 2. A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in “1” above. 3.An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above. 4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above. 5.A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above. Preferred Skills Project management experience and expertise is a plus Excellent organizational, verbal and written communication skills Ability to manage multiple projects simultaneously while maintaining attention to detail and follow-up HR operations and personnel administration Quality assurance and compliance review Records management and confidentiality Process improvement and internal controls Problem-solving, and analytical skills 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr