Customer Operations Representative

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Job Summary The Customer Operations Representative at RXO CORPORATE SOLUTIONS, LLC is responsible for providing exceptional support to our customers, ensuring a smooth and positive experience with our services. This role involves managing customer inquiries, resolving issues, and maintaining accurate customer records. Job Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and solutions. Process customer orders, update account information, and handle service requests efficiently. Investigate and resolve customer complaints and issues, escalating complex problems to appropriate internal teams when necessary. Maintain detailed and accurate records of all customer interactions in the CRM system. Collaborate with sales, logistics, and other internal departments to ensure seamless customer service delivery. Identify opportunities to improve customer satisfaction and contribute to process enhancements. Educate customers on RXO's products, services, and policies. Adhere to company policies, procedures, and service level agreements. Job Qualifications High school diploma or equivalent; associate’s or bachelor's degree preferred. 1–3 years of experience in a customer service or operations role, preferably within the logistics or transportation industry. Excellent verbal and written communication skills with a professional and empathetic demeanor. Strong problem‑solving abilities and a keen attention to detail. Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook). Ability to multitask, prioritize effectively, and work in a fast‑paced environment. Proven ability to work independently and as part of a team. Flexibility to work varying shifts, including evenings and weekends, as needed. Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match Pre‑tax accounts to help streamline eligible expenses Company‑paid disability and life insurance Employee Assistance Program (EAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. #J-18808-Ljbffr