Customer Service Representative

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. 
Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.

Job Purpose and Impact

• As a Senior Application Developer, you will build, maintain, integrate and implement software applications supporting the Supply Chain Planning functional domain within the organization. In this role, you will be a senior member of a product team and will discover and deliver solutions for problems to enable the company’s digital future. You will apply knowledge of software configuration and integrations to ensure solutions are scalable, resilient, and robust. You will also contribute knowledge and hands-on experience with modern practices and technologies to the Digital Technology & Data (DT&D) community.

  This role is expected to perform with minimal supervision and involve complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new of new requirements and enhancements. This role will be focused primarily on the SAP IBP solution and will be part of a supply chain planning product team dedicated to this overall solution across Cargill’s enterprises.

Key Accountabilities

• APPLICATION CONFIGURATION MANAGEMENT: Builds complex SAP IBP application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced design, analysis, configuration, testing and deployment of new configurations, enhancements, integrations and at times fixes for the SAP IBP application as required.
• USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
• APPLICATION SUPPORT: Conducts complex technical application support activities to deliver business outcomes, in conjunction with support team members.
• STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including application analysts, product managers, support team and business partners to ensure configurations and integrations align with standards and project goals.
• APPLICATION DOCUMENTATION: Ensures configuration and business processes, settings, rules, filters, etc. are documented and continually updated.
• KNOWLEDGE MANAGEMENT: Maintains and shares relevant functional and technical approaches and modern skills with SAP IBP and its modeling options and evolving capabilities.
• PROBLEM SOLVING: Independently solve complex issues with minimal supervision and serve as a lead or key resource in large initiatives.
• RELEASE MANAGEMENT: Leads prioritization of incoming user requests and offers solution options, approaches, and estimation efforts as required.
• VENDOR MANAGEMENT: Handles positive relationships with software vendors, collaborating as required on new capabilities, beta-testing, and problem solving.

Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

Preferred Qualifications:

• Confirmed experience working with SAP IBP, knowledge of architecture, data model, and integration technologies.
• Proven track record of successfully implementing, enhancing, and supporting SAP IBP in complex business environments. This includes multiple full life-cycle deployment experiences across multiple companies, businesses, or multi-wave deployment engagements.
• Expertise with multiple SAP IBP modules (e.g., Demand, Response & Supply, Inventory, Sales & Operations Planning) is desirable.
• Expertise with SAP’s production planning and detailed scheduling solution (SAP ePPDS) is desirable.

#HiPo

Short Description

Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.

The expected salary for this position is $95,000- $140,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: to learn more (subject to certain collective bargaining agreements for Union positions).

Equal Opportunity Employer, including Disability/Vet.

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