Program Manager

Program Management

Manages multiple high-level, mission-critical, cross-departmental programs and project(s), from design through implementation, with guidance from executive sponsors:

• Facilitates the definition of project scope, goals, and deliverables and lead the implementation phase to ensure consistency with stated goals
• Develops full-scale project plans, including defining project tasks, timeline, resource requirements, and managing budget and resource allocation
• Monitors on-going program dynamics, manages risks, and resolves issues
• Keeps stakeholders informed of progress and communicates/presents progress and status to a variety of audiences
• Provides work direction and leadership to project team, including scheduling and assignment of work and review of individual project efforts
• Implements and manages project changes and interventions to achieve project outputs
• May act as business owner as needed to provide ongoing project support

Cross-Functional Integration and Communication

Creates and fosters working relationships with internal and external parties that facilitate program success:

• Keeps an open line of communication between key stakeholders where information is monitored and shared
• Facilitates meetings and discussions to achieve consensus and enter into enforceable contracts for the assigned project
• Manages relationships and contracts with vendors providing services under the project as needed
• Coordinates and documents steering and leadership committee/team activities
• Ensures changes to guidelines, policies, and procedures are analyzed and fully communicated to impacted parties

Research and Analysis

Receives high-level business requirements and develops detailed requirements. Prioritizes efforts and maintains inter-dependencies:

• Gathers and analyzes information such as business trends, competitive threats, and strategic assumptions
• Visualizes and presents data in a way that highlights a program/project's areas of excellence and areas of improvement
• Facilitates planning sessions with management to align departmental/program efforts with corporate strategic goals in order to deliver tactical results

General

Contributes to the development and coordination of best practices, project standards, procedures and quality objectives.

Serves as a team player, role model and mentor for other employees in the organization

Performs all other miscellaneous responsibilities and duties as assigned or directed.

Qualifications

Bachelor's degree and five years of related work experience, including 2 years of project management experience; or an equivalent combination of education and related work experience.

Experience with projects and business functions.

Strong project management skills

Strong analytical skills

Strong presentation skills, with the ability to effectively communicate complex information and make recommendations to key decision makers

Possess general knowledge of financial concepts -- (i.e. balance sheets, financial statements)

Effective verbal and written communication skills

Proficiency with Microsoft Office products Word, Excel, PowerPoint and Outlook

Intermediate working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint and Outlook.