Desktop Support Tech

Job Title

Location: 1354 Clifford Avenue, Springfield Candidates should have 3 – 5 years' experience supporting PC hardware and software. Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Ideally, they would have experience supporting an engineering and/or manufacturing enterprise environment.

Responsibilities

Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.

Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.

Maintain, analyze, and troubleshoot software and computer peripherals. Ability to setup, configure and add all hardware.

Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.

Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.

Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network.

Perform network system administration tasks both planned or during emergency.

Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site.

Back up and burn end user data.

Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.

Assist Site Leader in the execution of established processes and escalations.

Experience working in enterprise environment.