Scheduling Lead: Breast Care and Imaging Center

Primary Duties and Responsibilities The Scheduling Lead assists in the coordination of Patient Procedure/Surgical schedule, including the coordination of multiple highly complex appointments across multiple departments, programs and specialties. Has extensive knowledge in scheduling for the area they support and is the go-to resource for the team. Responsible for insurance verification, ensuring pre-authorization and is the liaison between the providers and patient. Develops the master schedule for procedures and coordinates the entire case resource needs. Interacts directly with patients and works in a high call volume environment. Accurately schedules procedures, documents correct diagnosis and referring physician. Pre-registers patients accurately via assigned tracking system. Obtains correct and thorough insurance benefits, employer/guarantor information, and patient demographics. Accommodates requests from patients and physician offices for STAT/same-day add-on exams. Provides updates to patients and physicians on timing and status of the authorizations. Once the pre-authorization is complete and the appointment is scheduled, the Scheduling Lead provides the patient with scheduling options/itineraries. Maintains calendars for the scheduling of meetings and patient consultation, simulation and follow up appointments for physicians. Is a resource for Medical Clinics. Registers new patients in hospital systems. Obtains authorizations for diagnostic studies and faxes needed medical records. Provides training and guidance to the Scheduling Specialist team. Troubleshoots and problem-solves and works to proactively correct discrepancies and improve team performance. Local travel may be required. Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned. Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: [ Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.