Clinical Communications Analyst

Job Description This position requires onsite work five days per week. The role involves applying seasoned clinical applications professional skills to medium sized projects and portions of larger projects. Under the Clinical Communications Lead, this position provides supervision and technical assistance in the development and support of clinical communications primarily at UCSF and its clinics, including BCH Oakland Campuses. The role works closely with various teams to provide best-in-class service to Voalte users, interacting with clinical and business customers, IT groups, external departments, vendors and consultants, and serves as the primary contact with the field services group for hardware support. This hybrid onsite position requires 5 days Mon‑Fri unless approved otherwise. The role handles complex assignments ranging from small to significantly sized tasks, requiring independence, decision making, project management, and judgement beyond a Programmer/Analyst II level. Analysis requires in‑depth evaluation of factors and exercise judgement within broad guidelines. Responsibilities Assist with resolving/troubleshooting issues (help pull log files, replicate, document). Assist with escalations to the appropriate Customer or vendor contact. Assist with escalation of issues regarding network or servers to the appropriate customer contact. Track and trend Clinical Communications issues to institute process improvements where possible to reduce issue escalations. Support new project development, including systems analysis, planning and preparation, testing and implementation, and client coordination as needed. Develop, support and maintain systems documentation and procedures and provide training to other IT staff and user clients as appropriate. Coordinate interactions and activities of vendors, both on‑site and off‑site as related to systems or areas supported. Assign, plan, manage and complete tasks with minimal supervision and coordinate multiple assignments concurrently. Coordinate and participate directly in the support of infrastructural applications. Troubleshoot problems end‑to‑end, identifying potential root cause, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor and Apex application support. Work with IT to coordinate security management process including risk and vulnerability analysis and documentation associated with interconnected/integrated medical systems. Work with clinical and application stakeholders in developing specifications for new interfaces. Test and provide quality control for implementation of patches, upgrades, and interfaces. Meet weekly with the Clinical Communication team lead to prioritise workload. All other duties as may be assigned. Required Qualifications Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training. Minimum 3 years relevant work experience. Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point of care solutions. Understanding and knowledge of clinical workflows applicable to the functionality and capability of Nurse Call systems and integrated devices. Strong problem‑resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels. Detail‑oriented, with proven organisational skills and the ability to manage time, prioritise tasks, and see projects through to completion on deadline. Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner. Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyse system performance data, and produce substantive reports and analyses. Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost‑effectiveness, policy, and performance. Preferred Qualifications Broad and/or in‑depth knowledge of 1–2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. At least 2 years of experience in a highly regulated clinical healthcare environment. Knowledge of JAMF and/or ability to become proficient at using the MDM. Working knowledge of Clinical Communications Systems. Working knowledge of middleware systems. License / Certification none Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. Benefits To learn more about the benefits of working at UCSF, including total compensation, please visit: #J-18808-Ljbffr UCSF Health